Product Lead

Horizontal Talent; Selangor; Hybrid; MYR 180,000 - 260,000; Full time

Job summary

Jora Malaysia is seeking an experienced Product Lead to oversee delivery, support, and ongoing improvement of Supply Chain applications across ERP and WMS. Based in Kuala Lumpur with a hybrid work arrangement, you will lead a small team of analysts, support engineers, and developers, translating business needs into functional specifications and coordinated releases.

The role emphasizes both day-to-day operational support and strategic project delivery, with a strong focus on stakeholder

Qualifications

• Bachelor's Degree in IT/CS/Engineering/Supply Chain or related field.
• 5+ years of experience supporting Supply Chain applications such as ERP, WMS, or similar systems.
• Hands-on experience in configuration, analysis, testing, implementation, and production support.
• Proven experience leading delivery activities or coordinating product/application teams.
• Experience managing or mentoring small teams.
• Strong understanding of Incident/Problem Management and SLA-driven environments; project delivery experience.
• Strong business analysis, including requirements gathering, process mapping, and solution design; strong stakeholder management.

Responsibilities

• Lead the delivery, support, and enhancement of Supply Chain applications (ERP/WMS).
• Manage a small team of functional analysts, application support engineers, and developers.
• Gather and analyse business requirements, translating them into functional specifications and designs.
• Coordinate enhancements, releases, deployments, and production support activities.
• Ensure incidents and service requests are managed within SLA timelines.
• Collaborate with users, warehouse operations, vendors, and technical teams.
• Prioritize backlog items and coordinate delivery across stakeholders.
• Support configuration, testing, UAT, implementation, and post-production activities.
• Drive continuous improvements, process optimization, and system stability.

Skills

Product leadership

Supply chain apps

ERP/WMS

Stakeholder management

Team leadership

Business analysis

Requirements gathering

Education

Bachelor's Degree in IT/CS/Eng/Supply Chain

Tools

SAP EWM

SAP WM

Oracle WMS

Manhattan

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Product Lead (Supply Chain Applications)

Location: Kuala Lumpur, Malaysia (Hybrid)

Employment Type: Permanent

About The Role

We are looking for an experienced Product Lead to oversee the delivery, support, and continuous improvement of Supply Chain applications across ERP and Warehouse Management Systems (WMS).

This role combines functional expertise, product coordination, team leadership, and stakeholder management. You will lead a small team while ensuring business requirements are translated into effective system solutions, balancing both day-to-day operational support and project delivery.

Key Responsibilities

• Lead the delivery, support, and enhancement of Supply Chain applications (ERP/WMS).
• Manage a small team of functional analysts, application support engineers, and developers.
• Gather and analyse business requirements, translating them into functional specifications and solution designs.
• Coordinate application enhancements, releases, deployments, and production support activities.
• Ensure incidents, service requests, and system issues are managed within agreed SLA timelines.
• Work closely with business users, warehouse operations, vendors, and technical teams to deliver business solutions.
• Prioritise product backlog items and coordinate delivery across multiple stakeholders.
• Support configuration, testing, UAT, implementation, and post-production activities.
• Drive continuous improvements, process optimisation, and system stability.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Supply Chain, or a related discipline.
• Minimum 5 years of experience supporting Supply Chain applications such as ERP, WMS, or similar enterprise systems.
• Hands-on experience in application configuration, functional analysis, testing, implementation, and production support.
• Proven experience leading delivery activities or coordinating product/application teams.
• Experience managing or mentoring small teams.
• Strong understanding of both:
  • Production Support (Incident Management, Problem Management, SLA-driven environments)
  • Project Delivery (Enhancements, Releases, Deployments, System Implementations)
• Strong business analysis skills, including requirements gathering, process mapping, functional specifications, and solution design.
• Experience working with business stakeholders, vendors, and cross-functional technical teams.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
  

Nice to Have

• Experience with SAP EWM, SAP WM, Oracle WMS, Manhattan, Blue Yonder, or similar WMS solutions.
• Experience with Agile/Scrum delivery methodologies.
• Knowledge of ITIL or IT Service Management (ITSM).
• Exposure to warehouse operations and logistics or that's up n right To ? No?? (Wait - this may be a glitch) Just do it politely ... ;).). missing?? hmm? ? (This is messy)
• Experience supporting global or regional enterprise applications.

Why Join?

• Opportunity to work with a global Supply … etc