Product Application & Technical Service Engineer
Voith Group
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Job summary
Voith Group is seeking a motivated Dryer Application & Technical Service Engineer to join the APAC PMA team. The role focuses on applying engineering know-how to improve papermaking processes, with a strong emphasis on customer interaction and on-site technical support in Asia-Pacific.
Ideal candidates will have a technical background in mechanical, chemical, industrial, or materials engineering, with hands-on experience in applications engineering or technical services.
Qualifications
- Bachelor's degree or equivalent in engineering or related discipline.
- Experience in applications engineering, technical services, or product support is preferred.
- Strong problem-solving and analytical abilities; ability to communicate effectively with customers.
Responsibilities
- Manage and support product line applications within APAC region.
- Plan, monitor, and evaluate product trials and provide recommendations.
- Analyze operating conditions to improve machine efficiency and product quality.
- Conduct machine audits and provide troubleshooting support at customer sites.
- Collaborate with Sales, PMA, R&D, and Service teams; deliver technical training.
Skills
Education
Tools
Job description
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
We are looking for a motivated and technically driven Dryer Application & Technical Service Engineer to join the APAC PMA team.
Dryer Application & Fabrics Technical Service
- Manage and support product line applications within the assigned region.
- Plan, monitor, and evaluate product trials and provide recommendations based on performance results.
- Analyze operating conditions and identify opportunities to improve machine efficiency, runnability, and product quality.
- Investigate product performance issues, customer complaints, and application-related challenges.
- Prepare technical reports and communicate findings and recommendations clearly to customers and internal teams.
- Conduct machine audits, inspections, and technical service activities at customer sites.
- Provide troubleshooting support and technical recommendations to customers.
- Build strong relationships with customer operations, maintenance, and technical teams.
- Support customers in achieving their operational and performance objectives.
- Work closely with the Sales team during customer discussions, technical presentations, and solution development.
- Recommend products and solutions based on customer needs and operating requirements.
- Support business growth through effective technical consulting and customer engagement.
- Monitor industry developments, competitor activities, and emerging market trends.
- Deliver technical and product training to customers and internal teams.
- Collaborate with colleagues across Sales, Product Management, R&D, and Service teams.
- Contribute to continuous improvement initiatives and product-line development activities.
- Support other technical projects and product lines when required.
- Bachelor's Degree in Mechanical Engineering, Chemical Engineering, Industrial Engineering, Materials Engineering, Science, or a related discipline.
- Experience in applications engineering, technical services, product support, manufacturing, or industrial operations.
- Experience in the pulp, paper, packaging, tissue, textile, industrial fabrics, or related process industries is an advantage.
- Fresh graduates with strong technical aptitude and a passion for learning are encouraged to apply.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Good communication and interpersonal skills.
- Self-motivated and able to work independently.
- Comfortable working in a customer-facing environment.
- Proficiency in Microsoft Office and digital collaboration tools.
- Good command of English. Additional language skills will be an advantage.
- Gain regional exposure through projects and customer engagements across Asia-Pacific.
- Work with leading paper, packaging, and tissue manufacturers.
- Develop expertise in advanced papermaking technologies and industrial applications.
- Access structured technical development, mentoring, and career growth opportunities.
- Be part of a collaborative, supportive, and globally connected team.
- Build a rewarding career with a technology-driven organization focused on innovation and sustainability.
This role provides significant opportunities to work with customers throughout the Asia-Pacific region and develop a broad understanding of manufacturing operations across different markets.
- Approximately 50% travel within Malaysia and the Asia-Pacific region.
- Opportunities to work directly with customer operations, technical teams, and industry experts.
- Exposure to a wide range of papermaking technologies, products, and manufacturing environments.
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