Processor cum Authorizer

OCBC; Kuala Lumpur; On-site; MYR 55,800 - 89,280; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

OCBC Malaysia is seeking a Processor cum Authorizer to join our Investment Operations team. You will be responsible for timely processing and authorisation of Deposit and Unit Trust transactions, while ensuring adherence to procedures, regulatory requirements and internal controls.

The role emphasizes accuracy, customer service, collaboration with partners, and involvement in system improvements, UAT, audits, and risk management; a Bachelor's degree in Banking/Finance or related field is

Qualifications

• Highly motivated, detail-oriented and customer-focused professional.

Responsibilities

• Process and authorise Deposit and Unit Trust transactions accurately and within established turnaround times.
• Verify customer instructions and supporting documents to ensure completeness and compliance before processing.
• Perform account reconciliations and resolve outstanding discrepancies in a timely manner.
• Maintain proper documentation, record management and archival of customer instructions and transaction records.
• Work closely with business partners and stakeholders to ensure smooth execution of operational activities and customer satisfaction.
• Respond promptly to customer queries, issues and feedback to ensure timely resolution.
• Support system enhancements, process improvement initiatives, and User Acceptance Testing (UAT).
• Ensure strict compliance with the Bank’s policies, procedures, operational controls and regulatory requirements.
• Support audit, compliance and risk management activities as required.
• Contribute to initiatives that improve operational efficiency, accuracy, and service quality.

Skills

Attention to detail

Customer focus

Time management

Education

Bachelor’s degree in Banking/Finance/Business Administration/Accounting

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Job Title:

Processor cum Authorizer

About The Role

We are seeking a highly motivated, detail-oriented and customer-focused professional to join our Investment Operations team as a Processor cum Authorizer.

In this role, you will be responsible for the timely and accurate processing and authorisation of Deposit and Unit Trust transactions while ensuring compliance with operational procedures, regulatory requirements and internal controls. You will also play an important role in supporting operational excellence, process improvements, system enhancements, and customer service delivery.

Key Responsibilities

• Process and authorise Deposit and Unit Trust transactions accurately and within established turnaround times.
• Verify customer instructions and supporting documents to ensure completeness and compliance before processing.
• Perform account reconciliations and resolve outstanding discrepancies in a timely manner.
• Maintain proper documentation, record management and archival of customer instructions and transaction records.
• Work closely with business partners and stakeholders to ensure smooth execution of operational activities and customer satisfaction.
• Respond promptly to customer queries, issues and feedback to ensure timely resolution.
• Support system enhancements, process improvement initiatives, and User Acceptance Testing (UAT).
• Ensure strict compliance with the Bank’s policies, procedures, operational controls and regulatory requirements.
• Support audit, compliance and risk management activities as required.
• Contribute to initiatives that improve operational efficiency, accuracy, and service quality.
• Bachelor's Degree in Banking, Finance, Business Administration, Accounting or a related discipline.
• Relevant experience in banking operations processing will be an added advantage.

What We Offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.