Process & Operations Excellence Specialist (LCS)

BEN LINE AGENCIES (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Ben Line Agencies (Malaysia) Sdn. Bhd. is seeking a Process & Operations Excellence Specialist (LCS) to lead the definition and governance of a unified Global Forwarding operating model.

The role focuses on standardizing processes, SOPs, and work instructions across countries and systems, including CargoWise, to improve service quality and cost efficiency. You will collaborate with country teams, design and IT functions, and key account stakeholders to drive adoption, document local deviations,

Qualifications

• Experience in defining and governing global processes and SOPs.
• Ability to drive standardization and manage local deviations.
• Strong analytical skills for identifying gaps and improvement opportunities.

Responsibilities

• Document and maintain Global Processes, SOPs, and Work Instructions, inside and outside CargoWise.
• Guide countries to adopt Global Processes and document/manage local deviations.
• Develop Client/Key Account SOPs based on contractual and operational requirements.
• Conduct process audits to ensure compliance with Global Process Guidelines.
• Measure process efficiency and identify gaps, bottlenecks, and improvement opportunities.
• Drive process optimization and automation with CargoWise Functional Design Team and other system teams.

Skills

Process mapping

Data-driven analysis

Continuous improvement

Cross-functional collaboration

Tools

CargoWise

Job description

Process & Operations Excellence Specialist (LCS)

Ben Line Group is undertaking a major transformation to standardize, optimize, and digitize its global forwarding operations, with a strong focus on process excellence, automation, and consistent execution across countries. The Process & Operations Excellence Specialist role is central to this effort, responsible for defining and governing a unified set of global forwarding processes and ensuring their effective adoption throughout the organization.

By developing and maintaining Global Processes, SOPs, and Work Instructions—both within and beyond CargoWise—the role will create a common operating model that improves service quality, operational control, and cost efficiency across all forwarding activities. Working closely with country teams, functional design and system teams, and key account stakeholders, the Specialist will drive process standardization while managing local deviations in a controlled way. Leveraging process mapping, data-driven analysis, and continuous improvement methodologies, the role will identify gaps, bottlenecks, and automation opportunities, and convert them into tangible process and system enhancements.

Responsibilities

Document and maintain Global Processes, SOPs, and Work Instructions, covering processes inside and outside CargoWise.

Guide countries to adopt Global Processes and document/manage local deviations.

Develop Client/Key Account SOPs based on contractual and operational requirements.

Conduct process audits to ensure compliance with Global Process Guidelines.

Measure process efficiency and identify gaps, bottlenecks, and improvement opportunities.

Drive process optimization and automation with CargoWise Functional Design Team and other system teams.