Power Platform Operations Lead

AIA Digital+; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIA Digital+ in Malaysia is seeking a Power Platform support specialist to act as the first line of contact for incidents and service requests. You will investigate issues, provide workarounds, and ensure resolution within SLA while escalating complex cases to the appropriate teams.

The role requires strong knowledge of Power Platform modules, ITSM tool experience, and excellent communication to collaborate with business units for process improvements.

Qualifications

• Bachelor's degree in IT or related field.
• Experience using ITSM tools (Ticketing Tools) is an advantage.
• Strong understanding of Power Platform modules.
• Ability to troubleshoot and resolve Power Platform-related issues.

Responsibilities

• Act as the first line of support, communicating with users to understand, log, categorize and prioritize Incidents & Service Requests (SR) accurately.
• Perform investigation and diagnosis of incidents with references to knowledgebase/problem management.
• Provide solutions or workarounds to resolve tickets within SLA.
• Highlight and escalate recurring Incidents which are similar in nature.
• Escalate Incident and SR tickets which cannot be resolved to the appropriate next-level resolver group.

Skills

Power Platform

ITSM tools

Interpersonal skills

Troubleshooting

Education

Bachelor's degree in IT

Tools

Microsoft Power Platform

Job description

AIA Digital+ in Malaysia is seeking a Power Platform support specialist to act as the first line of contact for incidents and service requests. You will investigate issues, provide workarounds, and ensure resolution within SLA while escalating complex cases to the appropriate teams.

The role requires strong knowledge of Power Platform modules, ITSM tool experience, and excellent communication to collaborate with business units for process improvements.