AI-Powered IT Operations Support for E-commerce

Pride Global; Selangor; On-site; MYR 76,000 - 91,000; Part time

Job summary

Pride Global is seeking an IT Operations Support Specialist to manage operational tasks for e-commerce platforms onsite. You will use AI tools and automation to improve incident response, documentation, and efficiency, while ensuring service reliability for the business.

The role emphasizes AI-assisted troubleshooting, knowledge management, and proactive health checks, with a 6-month contract extendable up to 1 year. Onsite in Malaysia, open to Malaysian and PR.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field (associates considered with relevant experience).
• Minimum 2 years in IT Operations, Application Support, E-commerce, or similar environments.
• Hands-on experience with AI tools, automation, or digital productivity solutions preferred.

Responsibilities

• Provide IT operations support for e-commerce platforms and resolve day-to-day issues.

Skills

SQL queries

Jira

Confluence

AI-powered tools

Power Automate

low-code/no-code

analytical thinking

stakeholder comms

Education

Bachelor's Degree in CS/IT

Associate Degree (relevant experience acceptable)

Tools

Jira

Confluence

ITSM

Power Automate

Job description

Pride Global is seeking an IT Operations Support Specialist to manage operational tasks for e-commerce platforms onsite. You will use AI tools and automation to improve incident response, documentation, and efficiency, while ensuring service reliability for the business.

The role emphasizes AI-assisted troubleshooting, knowledge management, and proactive health checks, with a 6-month contract extendable up to 1 year. Onsite in Malaysia, open to Malaysian and PR.