Policy Operations Specialist — Compliance & ROP

AIA Shared Services; Kampung Cendana; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIA Shared Services in Malaysia is seeking a qualified operations professional to manage ROP processing and regulatory compliance within the insurance services space. You will oversee daily ROP transactions, appeals, and related inquiries, while coordinating with LIAM, MTA, Agency Distribution, and Actuarial teams to ensure timely, compliant outcomes.

The role requires strong English and local-language skills, with Mandarin as a plus.

Qualifications

• Minimum 3 years of relevant operational experience in the insurance or financial services industry.
• Strong interpersonal and communication skills, with a self-motivated and proactive approach to work.
• Good written and spoken communication skills in English and the local language; ability to speak Mandarin is an advantage.

Responsibilities

• Handle daily ROP transactions in compliance with regulatory requirements and agreed service level standards.
• Manage ROP appeals, ROP releases, and related email enquiries within established turnaround time.
• Conduct Agent Movement Monitoring (quarterly) and cross-entity ROC detection reviews (semi-annually).
• Manage life planners’ expectations while ensuring full adherence to regulatory requirements.
• Support the Team Leader in report preparation and related tasks.
• Participate in ad hoc projects and User Acceptance Testing (UAT) activities.
• Liaise with internal stakeholders, including LIAM, MTA, Agency Distribution, and Actuarial teams, on ROP and ROC-related matters.
• Perform other duties as assigned by management.

Skills

Interpersonal skills

Communication

Self-motivated

English proficiency

Mandarin advantage

Education

Bachelor's degree

Tools

Microsoft Office

Job description

AIA Shared Services in Malaysia is seeking a qualified operations professional to manage ROP processing and regulatory compliance within the insurance services space. You will oversee daily ROP transactions, appeals, and related inquiries, while coordinating with LIAM, MTA, Agency Distribution, and Actuarial teams to ensure timely, compliant outcomes.

The role requires strong English and local-language skills, with Mandarin as a plus.