Policy Servicing Analyst (System Support & Projects)

Zurich Insurance; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global insurance company is seeking a Policy Servicing Analyst in Kuala Lumpur to provide operational support, conduct business process analysis, and lead system enhancement projects. The ideal candidate should hold a Bachelor's degree in Business Administration and have preferred experience in the insurance industry. This full-time position involves automation initiatives and process improvements within digital servicing.

Qualifications

• Bachelor's degree in Business Administration or equivalent is required.
• 5 years’ experience in the Insurance Industry is preferred.

Responsibilities

• Participate in Digital Servicing, automation, system enhancement and process improvement projects.
• Perform process review and opportunity identification.
• Liaise and coordinate with superior and IT or system support.
• Assist superior in preparing system/business requirements and business process review.
• Prepare test script and perform User Acceptance Testing.
• Prepare sign off document from stakeholders.
• Review and recommend measures to improve existing process and system.

Education

Bachelor Degree in Business Administration or equivalent

Job description

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Job Summary

Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.

Job Summary

Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.

Job Accountabilities - Key Accountabilities

• Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:
• Perform process review and opportunity identification.
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and perform User Acceptance Testing
• Prepare sign off document from stakeholder and implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Prepare business case and presentation slides for related initiatives and projects.
• Perform data analysis and presentation to support business decision.
• Establish and update guidelines, working instructions and standard operating procedures.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
  
  

Job Qualifications

Required:

• Bachelor Degree in Business Administration or equivalent
  
  

Preferred:

• 5 years’ experience in Insurance Industry
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Insurance and Financial Services

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