Player Experience & Operations Lead

JOYGO SDN. BHD.; Puchong; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Paid leave

EPF/SOCSO/EIS contributions

Year-end bonus

Company trip

Performance awards

5-day work week

Job summary

JOYGO SDN. BHD. is seeking a proactive operations-focused professional to manage game day-to-day activities and keep players engaged across Latin American communities. You will gather feedback, analyze data, and advocate for user-centered improvements.

Experience in gaming or tech,excellent Chinese/English communication, and willingness to learn Spanish will help you succeed. A competitive package with KPI bonuses and strong benefits awaits in a dynamic, 5-day work week environment.

Qualifications

• Bachelor's degree or above (Fresh graduates are welcome to apply).
• Proficient in both written and spoken Chinese and English; willingness to learn basic Spanish.
• Highly passionate about the gaming industry; hardcore gamers or skilled players preferred.
• Strong learning agility and quick adaptability to change.
• Analytical mindset with strong problem-solving ability; self-driven and autonomous.

Responsibilities

• Handle day-to-day game operations, addressing and resolving inquiries raised by players.
• Collect and consolidate player feedback and suggestions, providing timely insights for the operations team to follow up.
• Collect and analyze operational data to propose improvement plans and enhance overall product experience.
• Advocate for product enhancements from the user's perspective, strengthening connection with the player community.
• Manage daily communications with key clients, maintain strong relationships with VIP users, and drive sales performance.
• Provide optimization feedback for development initiatives and execute strategic plans to boost player acquisition, recharge volume, and user activity.
• Perform ad-hoc tasks and collaborate to support departmental business needs.

Skills

Client management

Growth execution

Data analysis

Communication

Education

Bachelor's degree or above

Tools

CRM software

Analytics tools

Job description

JOYGO SDN. BHD. is seeking a proactive operations-focused professional to manage game day-to-day activities and keep players engaged across Latin American communities. You will gather feedback, analyze data, and advocate for user-centered improvements.

Experience in gaming or tech,excellent Chinese/English communication, and willingness to learn Spanish will help you succeed. A competitive package with KPI bonuses and strong benefits awaits in a dynamic, 5-day work week environment.