Operations & Customer Service Executive

JOYGO SDN. BHD.; Puchong; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Paid leave

EPF/SOCSO/EIS contributions

Year-end bonus

Company trip

Performance awards

5-day work week

Job summary

JOYGO SDN. BHD. is seeking a proactive operations-focused professional to manage game day-to-day activities and keep players engaged across Latin American communities. You will gather feedback, analyze data, and advocate for user-centered improvements.

Experience in gaming or tech,excellent Chinese/English communication, and willingness to learn Spanish will help you succeed. A competitive package with KPI bonuses and strong benefits awaits in a dynamic, 5-day work week environment.

Qualifications

• Bachelor's degree or above (Fresh graduates are welcome to apply).
• Proficient in both written and spoken Chinese and English; willingness to learn basic Spanish.
• Highly passionate about the gaming industry; hardcore gamers or skilled players preferred.
• Strong learning agility and quick adaptability to change.
• Analytical mindset with strong problem-solving ability; self-driven and autonomous.

Responsibilities

• Handle day-to-day game operations, addressing and resolving inquiries raised by players.
• Collect and consolidate player feedback and suggestions, providing timely insights for the operations team to follow up.
• Collect and analyze operational data to propose improvement plans and enhance overall product experience.
• Advocate for product enhancements from the user's perspective, strengthening connection with the player community.
• Manage daily communications with key clients, maintain strong relationships with VIP users, and drive sales performance.
• Provide optimization feedback for development initiatives and execute strategic plans to boost player acquisition, recharge volume, and user activity.
• Perform ad-hoc tasks and collaborate to support departmental business needs.

Skills

Client management

Growth execution

Data analysis

Communication

Education

Bachelor's degree or above

Tools

CRM software

Analytics tools

Job description

https://www.facebook.com/BilliardsParty

https://www.facebook.com/PopIslandGame

https://www.facebook.com/tongitsgoteam

https://www.facebook.com/profile.php?id=61586838051843

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EPF, SOCSO, EIS

Get to Know Us

Company Introduction

JOYGO is a flat, youth-driven, passionate, tech-focused, pragmatic, and highly collaborative continuous-entrepreneurial team.

Since our inception, we have remained committed to sharing the original joy of gaming with players. To deliver the purest quality products, we insist on self-developing and self-publishing all our games and products, meticulously controlling every detail of design and final output. Guided by our core philosophy of "Creating Joy and Value," we reject any short-sighted behaviors or actions that harm user experience.

We are dedicated to self-developing long-term products that offer continuous engagement and entertainment value, differentiating our games and internet products around social and competitive experiences. Furthermore, we constantly explore fresh, exciting product lines with long lifespans and massive growth potential, continuously challenging ourselves in imaginative new domains.

Company Website

https://www.inspiregames.asia/about.html

Main Products

• https://www.facebook.com/BilliardsParty
• https://www.facebook.com/PopIslandGame
• https://www.facebook.com/tongitsgoteam
• https://www.facebook.com/profile.php?id=61586838051843

Key Responsibilities

• Handle day-to-day game operations, addressing and resolving inquiries raised by players.
• Collect and consolidate player feedback and suggestions, providing timely insights for the operations team to follow up.
• Collect and analyze operational data to propose improvement plans and enhance overall product experience.
• Advocate for product enhancements from the user's perspective, efficiently solve user issues, and strengthen connection with the player community.

Core Focus

Deliver user-centric services primarily targeting players across Latin American countries.

Client Management

Manage daily communications with key clients, maintain strong relationships with VIP users, and drive overall sales performance.

Growth & Execution

Provide optimization feedback for development initiatives and execute strategic plans to boost player acquisition, recharge volume, and user activity.

Data & Need Analysis

Perform deep-dive analysis on platform players' actual needs, delivering swift and effective solutions to maximize user satisfaction.

Ad-hoc Tasks

Collaborate to support departmental business needs and fulfill other duties assigned by supervisors.

Requirements

Educational Background

Bachelor's degree or above (Fresh graduates are welcome to apply).

Language Skills

Proficient in both written and spoken Chinese and English, as the role requires communicating with Chinese clients and business partners. Candidates willing to learn basic Spanish will be given priority.

Industry Passion

Highly passionate about the gaming industry; hardcore gamers or skilled players are strongly preferred.

Learning Agility

Strong learning capability and quick adaptability to change.

Analytical Mindset

Excellent critical thinking skills with the ability to identify, analyze, and solve problems effectively; innovative mindset.

Soft Skills

High level of autonomy, excellent ability to work under pressure, and self-driven with high personal standards.

Compensation Structure

Base Salary + KPI Bonus + Allowances + Annual Bonus (Bonuses are determined by individual performance & overall company profitability)

5-day work week

Paid leave (Annual leave, sick leave, public holidays, maternity leave, etc.)

EPF, SOCSO, EIS contributions

Year-end bonus

Excellence performance awards & KPI bonuses

Annual company trip

Working Hours

5 working days per week