Platform Delivery Lead

rhi; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

rhi is seeking a Platform Delivery Lead to act as Product Owner for the Customer Identity Platform (CIP) and Data Subject Rights Platform. You will provide enduring expertise across customer identity, privacy and operational service management, bridging business priorities with delivery teams and technology platforms.

The role focuses on ensuring CIP and DSR services remain healthy, delivering value, and supporting strategic objectives through governance, planning, reporting, and effective

Qualifications

• Strong stakeholder management and influencing skills across business and technology teams.
• Experience leading cross-functional programmes and application onboarding activities.
• Proven ability to drive delivery, manage competing priorities and remove blockers.
• Strong planning, governance and reporting capabilities.
• Experience coordinating with product, engineering, support and customer care teams.
• Excellent communication and presentation skills, including engagement with senior stakeholders.
• Experience managing operational services, incidents, changes and continuous improvement initiatives.
• Strong analytical and problem-solving skills with a data-driven approach to decision making.
• Technical ability to act as conduit from engineering teams to business stakeholders.
• Experience working in Agile delivery environments.
• Experience managing customer facing platforms or applications.

Responsibilities

• Provide enduring expertise across customer identity, privacy and operational service management.
• Bridge between business priorities, stakeholders and technology platforms to ensure delivery value.
• Drive adoption, governance, performance reporting and service leadership across the CIP/DSR portfolio.
• Manage CIP initiative delivery and relationships with stakeholders and partners.

Skills

Stakeholder management

Delivery leadership

Agile delivery

Cross-functional collaboration

Communication

Data-driven decisions

Problem solving

Technical liaison

Prioritization

Job description

rhi are working our client to find a Platform Delivery Lead to act as Product owner to support their Customer Identity Platform (CIP) and Data Subject Rights Platform.

You will be tasked to provide enduring expertise across customer identity, privacy and operational service management, acting as the bridge between business priorities, application stakeholders, delivery teams and technology platforms.

Working hours: 10am - 7pm - Malay time

*Applicants who are immediate or on a short notice period are preferred

The role is responsible for ensuring the Customer Identity Platform (CIP) and Data Subject Rights (DSR) services continue to deliver value, remain operationally healthy, and support 'the clients' strategic objectives.

Through stakeholder engagement, planning, operational governance, performance reporting and service leadership, you'll drive adoption, continuous improvement and successful delivery across a broad portfolio of applications and business partners.

What you will deliver

• DSR platform adoption and stakeholder engagement
• Service leadership, governance and incident management
• Stakeholder relationship management
• CIP Initiative Management

What you will need to be successful (experience and qualifications)

• Strong stakeholder management and influencing skills across business and technology teams.
• Experience leading cross-functional programmes and application onboarding activities.
• Proven ability to drive delivery, manage competing priorities and remove blockers.
• Strong planning, governance and reporting capabilities.
• Experience coordinating with product, engineering, support and customer care teams.
• Excellent communication and presentation skills, including engagement with senior stakeholders.
• Experience managing operational services, incidents, changes and continuous improvement initiatives.
• Strong analytical and problem-solving skills with a data-driven approach to decision making.
• Technical ability to act as conduit from engineering teams to business stakeholders
• Experience working in Agile delivery environments.
• Experience managing customer facing platforms or applications

Preferred experience:

• Understanding of customer identity and Deletion/Data Subject Rights processes is advantageous.
• Large-scale application onboarding or platform rollout programmes.
• Global stakeholder management within a complex enterprise environment
• Strong product ownership, communication, prioritization, and stakeholder management skills are important for this role.
• CIAM/Identity experience is advantageous but not mandatory.
• Note: This role will require you to BYOD (Bring Your Own Device).

Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for Malaysia

About rhi

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.

We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

rhi-group.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

rhi provides consultancy, systems and specialist personnel to support its clients' projects, central functions and operations.

rhi specialises in all aspects of estimating, quantity surveying, project controls and contracts procurement and administration to the oil & gas and energy and process industries.

rhi provides consultancy, systems and specialist personnel to support its clients' projects, central functions and operations.

rhi specialises in all aspects of estimating, quantity surveying, project controls and contracts procurement and administration to the oil & gas and energy and process industries.