Pharmacy Operations Supervisor - Growth & Compliance

Big Pharmacy Healthcare Sdn Bhd; Kuala Lumpur; On-site; MYR 58,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Job summary

BIG Pharmacy is expanding rapidly with over 300 outlets in Malaysia. We are looking for an experienced Pharmacy Supervisor to lead pharmacy assistants, oversee daily operations, and ensure compliance with SOPs and regulatory standards. You will support dispensing, customer care, and secure payment handling in a busy retail environment.

Join a growing team and contribute to delivering excellent patient care while advancing within a large national network of pharmacies across Malaysia.

Responsibilities

• Team Leadership & Staff Supervision: Supervise pharmacy assistants and support staff, ensuring operational efficiency and delegate tasks.
• Pharmacy Operations & Process Optimization: Oversee daily workflow, ensure SOP compliance and digital solutions usage.
• Regulatory Compliance & Medication Safety: Ensure adherence to regulations and proper documentation of medications.
• Customer Service: Respond to inquiries and handle complaints with the pharmacy team.
• Medication Management & Dispensing Oversight: Supervise dispensing, assist in reviews and labeling for safety.
• Payment Processing: Process cash/card payments and balance cash register with receipts.

Job description

BIG Pharmacy is expanding rapidly with over 300 outlets in Malaysia. We are looking for an experienced Pharmacy Supervisor to lead pharmacy assistants, oversee daily operations, and ensure compliance with SOPs and regulatory standards. You will support dispensing, customer care, and secure payment handling in a busy retail environment.

Join a growing team and contribute to delivering excellent patient care while advancing within a large national network of pharmacies across Malaysia.