Pharmacist - Professional Care and Development Manager

Alpro Pharmacy Sdn Bhd; Seremban; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Education support

Vision benefits

Career advancement

Job summary

Alpro Pharmacy Sdn Bhd invites applications for a Pharmacist - Professional Care and Development Manager to lead strategic planning, programme design, and governance across outlets.

You will develop education pipelines, training modules, and recognition programmes, while driving quality standards, KPIs, and cross‑department collaboration with HQ teams to raise the standard of professional services nationwide.

Qualifications

• Minimum 5 years’ experience in community pharmacy operations or programme management.
• Degree in Pharmacy, Nutrition, Dietetics, Health Sciences.
• Experience in professional development and public health campaigns.
• Data-literate with ability to interpret metrics and design KPIs.
• Proficient with dashboard interpretation and KPI tracking tools.
• Experience overseeing digital training and online learning platforms.

Responsibilities

• Lead strategy for professional service programmes across outlets.
• Develop campaign mechanics, workflows, professional education pipelines, and branding directions.
• Oversee SOPs, clinical workflows, and quality frameworks; conduct audits and ensure compliance.
• Coach and supervise PCD Executives, PRPs, and interns; provide feedback.
• Design training modules, certifications, and recognition programmes; align with objectives.
• Lead research collaborations with universities and external partners.

Skills

Community pharmacy

Programme management

Healthcare development

Data literacy

Dashboard tools

KPI tracking

Education

Pharmacy degree

Tools

Dashboard software

LMS / e-learning

Job description

Pharmacist - Professional Care and Development Manager

A. Strategic Planning & Programme Design (Existing & New Projects)

Lead the strategy, direction, and framework for professional service programme.

Develop campaign mechanics, service workflows, professional education pipelines, and branding direction.

Ensure programme fulfil PCD’s core purpose: delivering professional-led care that reassures customers and strengthens professional pride.

B. Governance, SOPs & Quality Standards

Develop, approve, and update SOPs, clinical workflow guidelines, and quality frameworks for all PCD services.

Conduct periodic audits, quality reviews, and ensure compliance across outlets.

Ensure safety, accuracy, and consistency in PCD programme execution.

Supervise and coach PCD Executives, PRPs, and interns.

Provide clarity, motivation, and developmental feedback.

Build capability within the team to execute projects independently and propose innovative ideas.

D. Training & Professional Development Leadership

Lead the design of training modules, badges, certifications, and recognition programme (e.g. Painwise Pharmacist, Gluco Expert, Sleep Expert, PRP frameworks).

Align development with organisational objectives, skills gaps, and campaign requirements.

Ensure systematic implementation through the Executive and collaborating departments.

Work closely with other HQ departments teams to ensure strong campaign visibility.

Provide clear messaging, educational angles, and professional content for branding.

Champion storytelling that uplifts the identity of pharmacists and professional services.

Lead research collaborations with universities, labs, and external partners.

Oversee protocol design, ethics applications, study operations, and publication timelines.

Explore new service opportunities and partnerships aligned with national health trends.

Monitor KPIs, performance metrics, and campaign adoption across outlets.

Plan scaling strategies for mature services and smooth graduation of pilot projects into national programme.

Troubleshoot escalated issues and make execution decisions.

H. Executive Decision-Making

Approve project directions, training themes, and SOP changes within departmental scope.

Escalate decisions involving high budgets, strategic shifts, or reputational implications.

Identify and evaluate new product opportunities that support the organisation’s health and professional service objectives.

Oversee concept development, feasibility assessment, testing, and refinement of innovative products.

Work with internal teams and external partners to ensure product quality, compliance, and alignment with organisational standards.

Develop clear positioning, usage guidelines, and educational content to support product adoption.

Plan and coordinate product launch, rollout strategies, and post-launch improvement based on feedback and performance data.

Ensure all product innovation efforts are aligned with market needs, national health priorities, and long-term organisational direction.

Job Requirements

Minimum 5 years’ experience in community pharmacy operations, programme management, or healthcare service development.

Degree in Pharmacy, Nutrition, Dietetics, Health Sciences, or equivalent healthcare background.

Demonstrated experience in professional development, public health campaigns, or service innovation.

Data-literate with ability to interpret metrics, design KPIs, and manage dashboards.

Comfortable with dashboard interpretation and KPI tracking tools.

Able to oversee digital training systems, reporting systems, and online learning platforms.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

ABOUT US...

IN THE BEGINNING...

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

Perks and benefits Medical Miscellaneous allowance Education support Vision Outstanding career advancement opportunities.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Development Manager