Engagement Executive (Customer Engagement & Growth Associate)

Alpro Pharmacy Sdn Bhd; Seremban; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical allowances

Education support

Vision and career advancement

Job summary

Alpro Pharmacy Sdn Bhd seeks a dynamic marketer to plan, coordinate and execute customer engagement programmes, campaigns, events and activations from preparation through completion. You will work closely with outlets, Operations, Marketing and external partners to ensure smooth execution.

You will manage timelines, materials, channels including WhatsApp, Alpro App, SMS, social media and in-store activities, and prepare briefs, FAQs and communication materials to enhance the customer journey and

Qualifications

• Bachelor's Degree or Diploma in Marketing, Digital Marketing, Business, Communications, Mass Communication, Psychology, Consumer Behaviour, Data Analytics, Retail Management, Event Management, Healthcare or related field.

Responsibilities

• Plan, coordinate and execute customer engagement programmes, campaigns, events and activations from preparation through completion.
• Coordinate programme timelines, deliverables, materials, manpower, communication and stakeholders to ensure smooth execution.
• Work closely with outlets, Operations, Marketing, Customer Retention, other business units and external partners on programme implementation.
• Support customer engagement activities through channels such as WhatsApp, Alpro App, SMS, social media, in-store activities, events, calls and digital platforms.
• Prepare campaign mechanics, programme briefs, FAQs, execution guides and communication materials.
• Ensure outlets and relevant stakeholders understand programme requirements and follow up on implementation progress.
• Monitor customer participation, registrations, responses, visits, transactions, redemptions, conversion and other programme performance indicators.
• Identify execution gaps, low-performing areas and customer drop-off points, and support corrective or improvement actions.
• Support customer retention initiatives, including customer segmentation, targeted outreach, follow-up activities and engagement offers.
• Review the customer journey to identify opportunities to improve communication, registration, redemption and overall customer experience.
• Prepare programme updates, performance reports, dashboards, post-campaign reviews, customer insights and recommendations for future improvement.
• Perform other related duties and support customer engagement initiatives as assigned by the superior.

Skills

Campaign planning

Event coordination

Stakeholder management

Communication

Data-driven decision making

Presentation

Problem solving

Education

Bachelor's or Diploma in Marketing/Business/Communications/Data Analytics

Tools

CRM

WhatsApp engagement

AI tools / digital platforms

Job description

Plan, coordinate and execute customer engagement programmes, campaigns, events and activations from preparation through completion.

Coordinate programme timelines, deliverables, materials, manpower, communication and stakeholders to ensure smooth execution.

Work closely with outlets, Operations, Marketing, Customer Retention, other business units and external partners on programme implementation.

Support customer engagement activities through channels such as WhatsApp, Alpro App, SMS, social media, in-store activities, events, calls and digital platforms.

Prepare campaign mechanics, programme briefs, FAQs, execution guides and communication materials.

Ensure outlets and relevant stakeholders understand programme requirements and follow up on implementation progress.

Monitor customer participation, registrations, responses, visits, transactions, redemptions, conversion and other programme performance indicators.

Identify execution gaps, low-performing areas and customer drop-off points, and support corrective or improvement actions.

Support customer retention initiatives, including customer segmentation, targeted outreach, follow-up activities and engagement offers.

Review the customer journey to identify opportunities to improve communication, registration, redemption and overall customer experience.

Prepare programme updates, performance reports, dashboards, post-campaign reviews, customer insights and recommendations for future improvement.

Perform other related duties and support customer engagement initiatives as assigned by the superior.

Job Requirements

Bachelor's Degree or Diploma in Marketing, Digital Marketing, Business, Communications, Mass Communication, Psychology, Consumer Behaviour, Data Analytics, Retail Management, Event Management, Healthcare, Pharmacy or a related field.

Fresh graduates and early-career candidates are encouraged to apply.

Good communication, interpersonal and stakeholder coordination skills.

Strong organisational skills with the ability to manage multiple tasks, timelines and follow-up actions.

Customer-oriented, proactive, resourceful and comfortable working in a fast-moving environment.

Comfortable working with basic data and using performance results to evaluate programme effectiveness.

Good presentation, documentation, project coordination and problem-solving skills.

Working knowledge of AI-related software and digital tools is an advantage.

Experience or exposure to CRM, loyalty programmes, retail, e-commerce, digital marketing, social media, customer service, events, campaign management, WhatsApp engagement or marketing automation will be an added advantage.

Perks and benefits Medical Miscellaneous allowance Education support Vision Outstanding career advancement opportunities.

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

ABOUT US...

IN THE BEGINNING...

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.