Customer Engagement Executive

Alpro Pharmacy Sdn Bhd; Seremban; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Vision

Outstanding career advancement oppurtユ

Job summary

Alpro Pharmacy Sdn Bhd seeks a customer engagement specialist to nurture relationships with existing customers via outbound calls, WhatsApp, and emails, driving retention and repeat purchases. You will follow up daily with customers, handle enquiries, and collaborate with internal teams to resolve issues, while ensuring CRM accuracy and contributing to retention campaigns.

The role suits graduates with a diploma or degree in business, marketing, or communications who are customer‑oriented,

Qualifications

• Minimum Diploma or Degree in Business Administration, Marketing, Communications, or related fields.
• Fresh graduates are encouraged to apply.
• Experience in customer service, telesales, customer engagement, or retention is an advantage.
• Good communication and interpersonal skills in English and Bahasa Malaysia.
• Comfortable making outbound calls and engaging with customers daily.
• Customer-oriented, proactive, and target-driven.
• Basic knowledge of CRM systems and Microsoft Office is an advantage.
• Able to work independently and as part of a team.

Responsibilities

• Engage with existing customers through outbound calls, WhatsApp, and emails to maintain strong relationships.
• Conduct daily customer follow-ups to encourage repeat purchases, renewals, and customer retention.
• Handle customer enquiries, feedback, and concerns professionally.
• Identify customer needs and recommend suitable products or services.
• Support customer retention campaigns and promotional activities to improve customer loyalty.
• Achieve daily engagement targets and monthly sales or retention KPIs.
• Maintain accurate customer records and update interactions in the CRM system.
• Monitor customer feedback and identify opportunities to improve customer experience.
• Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
• Prepare regular reports on customer engagement, retention performance, and sales conversion.

Skills

Customer service

Telesales

Customer engagement

Retention

Education

Diploma or Degree in Business Administration/Marketing/Communications

Tools

CRM systems

Microsoft Office

Job description

Engage with existing customers through outbound calls, WhatsApp, and emails to maintain strong relationships.

Conduct daily customer follow-ups to encourage repeat purchases, renewals, and customer retention.

Handle customer enquiries, feedback, and concerns professionally.

Identify customer needs and recommend suitable products or services.

Support customer retention campaigns and promotional activities to improve customer loyalty.

Achieve daily engagement targets and monthly sales or retention KPIs.

Maintain accurate customer records and update interactions in the CRM system.

Monitor customer feedback and identify opportunities to improve customer experience.

Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.

Prepare regular reports on customer engagement, retention performance, and sales conversion.

Job Requirements

Minimum Diploma or Degree in Business Administration, Marketing, Communications, or related fields.

Fresh graduates are encouraged to apply.

Experience in customer service, telesales, customer engagement, or retention is an advantage.

Good communication and interpersonal skills in English and Bahasa Malaysia.

Comfortable making outbound calls and engaging with customers daily.

Customer-oriented, proactive, and target-driven.

Basic knowledge of CRM systems and Microsoft Office is an advantage.

Able to work independently and as part of a team.

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Vision
• Outstanding career advancement opportunities

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

ABOUT US...

IN THE BEGINNING...

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

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