Pharma Customer Care Specialist: Growth & Training

Apex Pharmacy Marketing Sdn Bhd; Subang Jaya; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Career development

Team-building

Product discounts

Job summary

Apex Pharmacy Marketing Sdn Bhd in Subang Jaya, Malaysia is seeking a Customer Service Representative to provide outstanding service to clients via phone and email, resolving inquiries and maintaining records.

Based in Subang Jaya, the role involves collaborating with cross-functional teams, using CRM systems, and contributing to continuous improvement in customer experience; fluency in English and Bahasa Malaysia is required.

Qualifications

• Experience in customer service or call centre roles in retail or pharmaceuticals.
• Excellent communication and interpersonal skills for rapport and issue resolution.
• Strong problem-solving and data-driven approach to customer needs.
• Proficient in using CRM systems and data entry tasks.

Responsibilities

• Handling inbound customer enquiries and requests via phone and email.
• Resolving customer issues in a timely and professional manner
• Providing accurate information about our products and services
• Capturing customer feedback and data to drive continuous improvement
• Collaborating with cross-functional teams to enhance the customer experience
• Maintaining detailed records and documentation
• Participating in training and development program to enhance your skills

Skills

Customer service experience

Communication skills

Problem-solving

Empathy

Bilingual English & Bahasa Malaysia

Data entry

Tools

CRM systems

Job description

Apex Pharmacy Marketing Sdn Bhd in Subang Jaya, Malaysia is seeking a Customer Service Representative to provide outstanding service to clients via phone and email, resolving inquiries and maintaining records.

Based in Subang Jaya, the role involves collaborating with cross-functional teams, using CRM systems, and contributing to continuous improvement in customer experience; fluency in English and Bahasa Malaysia is required.