Personal Loan Specialist (Nationwide)

Hong Leong Bank; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hong Leong Bank is seeking energetic sales professionals in Malaysia to drive product referrals and cross-sell banking solutions while delivering outstanding customer service.

Fresh graduates are welcome; candidates without SPM but with at least 2 years of sales experience are also encouraged to apply. You will build relationships, assess credit considerations, and contribute to achieving sales targets in a dynamic, digital-first bank.

Qualifications

• Malaysian citizen.
• Fresh graduates are welcome to apply.
• Candidates without SPM but have at least 2 years of sales experience are welcome.

Responsibilities

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
• To actively cross selling Banking/Financial products.
• Assess/evaluate and propose credit applications diligently.
• Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
• Provide excellent customer service and uphold professionalism to reflect Bank’s image.
• Seek continuous improvement in the following areas to enhance job skills and competencies Product knowledge / Selling skills / Market intelligence / Competitor’s check
• Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance.
• Participate in strong teamwork and working relationship with colleagues at all times.

Skills

Sales skills

Customer service

Job description

If you are looking to excel and make a difference, take a closer look at us…

Our People Make the Difference We believe our employees are our greatest assets. In an effort to continuously develop human capital, Hong Leong Bank offers an inclusive work environment for employees to develop their full potential and give back to the communities where we operate. Working with us gives you the opportunity to do things that make a real difference in people’s lives.

If you are looking to excel and make that difference, take a closer look at us.

Our inclusive work environment and effort to continuously develop our human capital will surely enrich your working experience.

Join us, and take your career to new heights.

Job Responsibilities

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
• To actively cross selling Banking/Financial products.
• Assess/evaluate and propose credit applications diligently.
• Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
• Provide excellent customer service and uphold professionalism to reflect Bank’s image.
• Seek continuous improvement in the following areas to enhance job skills and competencies Product knowledge / Selling skills / Market intelligence / Competitor’s check
• Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance.
• Participate in strong teamwork and working relationship with colleagues at all times.

Do you have what it takes?

We are currently looking for talents who have:

• Malaysian citizen
• Fresh graduates are welcome to apply
• Candidates without SPM but have at least 2 years of sales experience are welcome to apply

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations.

To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.

HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.