People Services Talent Acquisition Team Manager

STMicro; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

STMicroelectronics in Kuala Lumpur is seeking an experienced Talent Acquisition Shared Services Manager to lead the backend recruitment support operations within a centralized Shared Services environment. You will enable Talent Acquisition teams through governance, process management, SLA adherence, reporting, and systems support.

The role requires strong leadership, familiarity with HRIS tools, and a track record of delivering scalable, compliant recruitment services across regions in a

Qualifications

• 14+ years of experience in HR Shared Services or Talent Services operations, with 4+ years in people leadership.
• Strong backend recruitment operations and service delivery management experience.
• Experience in global or regional TA functions and matrix organizations.

Responsibilities

• Lead TA shared services operations for regional/global teams.
• Oversee requisition creation, interview scheduling, offer documentation, and compliance checks.
• Monitor SLA, KPIs, and governance reviews; ensure data privacy compliance.
• Partner with front-end TA, HRBP, and payroll across regions.
• Develop talent acquisition processes, SOPs, and documentation libraries.
• Coach and develop a high-performing team of coordinators and analysts.
• Drive digitalization, automation, and system enhancements with HRIS teams.

Skills

Talent Acquisition

Operations Management

SLA Management

Stakeholder Management

Process Governance

Team Leadership

Data Analytics

Education

Bachelor's degree in HR/Business

MBA / PGDM preferred

Tools

Workday

SuccessFactors

Taleo

Oracle HCM

SAP HR

PeopleSoft

ServiceNow

Excel

Power BI

Tableau

Job description

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

We are looking for an experienced and operationally strong Talent Acquisition Shared Services Manager to lead the backend recruitment support operations within a centralized Shared Services / Talent Services environment. This role is not responsible for front-end recruiting or direct talent sourcing; instead, it focuses on enabling and supporting the Talent Acquisition teams through efficient execution of recruitment operations, governance, coordination, process management, SLA adherence, reporting, documentation, systems support, and stakeholder service. This role requires strong expertise in shared services delivery, operational excellence, process governance, service management, people leadership, and recruitment administration within a fast-paced global environment.

Key Responsibilities

• Talent Acquisition Shared Services Operations
• Manage and oversee day-to-day Talent Acquisition shared services operations supporting regional/ global teams.
• Ensure smooth execution of backend recruitment activities including:
  • Requisition creation and management.
  • Interview scheduling and coordination.
  • Offer documentation support.
  • Recruitment documentation and compliance checks
  • Candidate data management.
  • System updates and tracking.
  • Onboarding coordination support.
  • Recruitment-related query management.
  • Background verification coordination support.
  • Employment and hiring documentation processing.
• Ensure operational activities are delivered accurately and within defined SLAs and KPIs.
• Drive operational consistency, standardization, and process adherence across all TA support activities.
• SLA, Governance & Service Delivery Management
  • Monitor and manage service delivery performance against agreed SLAs, turnaround times, and quality standards.
  • Function as the escalation point for operational issues, delays, and service-related challenges.
  • Conduct regular governance reviews with stakeholders and leadership teams.
  • Ensure compliance with internal policies, audit requirements, and data privacy regulations.
  • Maintain process documentation, SOPs, knowledge repositories, and operational guidelines.
  • Support internal and external audit requirements related to recruitment operations.
• Stakeholder & Customer Support Management
  • Serve as a key operational partner to front-end Talent Acquisition teams, HR Business Partners, hiring stakeholders, and global HR operations teams.
  • Ensure high-quality support and timely resolution of recruitment operational requests and queries.
  • Build strong working relationships with recruiters, hiring managers, onboarding teams, payroll, mobility, and HR operations teams.
  • Drive stakeholder satisfaction through responsiveness, operational efficiency, and proactive communication.
• Team Leadership & Capability Building
  • Lead, manage, and develop a team of TA coordinators, recruitment support specialists, and shared services analysts.
  • Ensure effective workload distribution and operational coverage across regions and business units.
  • Conduct regular performance reviews, coaching, mentoring, and capability development initiatives.
  • Foster a customer-centric, process-driven, and collaborative team culture.
  • Support resource planning, backup planning, and succession readiness within the team.
• Recruitment Systems & Process Management
  • Support system-related activities including data maintenance, reporting accuracy, workflow tracking, and issue resolution coordination.
  • Partner with HRIS/HRMS/technology teams for process improvements, automation initiatives, and system enhancements.
  • Identify opportunities to streamline workflows and improve operational efficiency through digitization and automation.
• Continuous Improvement & Transformation
  • Drive continuous improvement initiatives within Talent Acquisition Shared Services operations.
  • Support process transition, migration, and centralization activities.
  • Participate in global TA transformation programs and operational excellence initiatives.
  • Apply Lean, Six Sigma, or process optimization methodologies where applicable.
  • Ensure scalability and operational readiness for changing business demands.

Required Qualifications & Experience

• Education
  • Bachelor's degree in human resources, Business Administration, Operations, or related field.
  • MBA / PGDM preferred.
• Experience
  • 14+ years of experience in HR Shared Services, Talent Acquisition Operations, Recruitment Coordination, or Talent Services environments including at least 4 years of leadership experience managing people.
  • Strong experience in backend recruitment operations and service delivery management.
  • Prior experience managing shared services teams supporting global or regional TA functions.
  • Experience working in matrixed/ global organizations preferred.
  • Exposure to transition management, process migration, or centralized operations setup is an advantage.

Key Skills & Competencies

• Functional Skills
  • Talent Acquisition Shared Services Operations
  • Recruitment Administration & Coordination
  • SLA & KPI Management
  • Shared Services Delivery Model
  • Stakeholder & Service Management
  • Process Governance & Compliance
  • Operational Excellence
  • Documentation & Audit Readiness
  • Process Transition & Transformation Support
• Behavioral Competencies
  • Strong operational and execution focus
  • Excellent coordination and organizational skills
  • High attention to detail and accuracy
  • Strong communication and stakeholder management skills
  • Problem-solving and analytical thinking
  • Customer-centric mindset
  • Ability to work in high-volume and fast-paced environments.
  • Team leadership and collaboration skills

Preferred Tools & Systems

• Workday / SuccessFactors / Taleo / Oracle HCM / SAP HR/ PeopleSoft
• ServiceNow or ticket management systems
• MS Excel, Power BI, Tableau
• Recruitment workflow and reporting tools

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.