People & Culture Leader: Grounded, Travel‑Ready Culture Builder

WORQ Enterprise; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

WORQ Enterprise is seeking a People & Culture Manager in Malaysia to lead recognition, culture campaigns, and engagement programmes across outlets. You’ll design and scale systems, run pulse checks, and partner with Talent Acquisition and Marketing to strengthen the employer brand.

This role is on the ground, travels between outlets, and focuses on turning values into daily behaviors. You’ll own onboarding experiences, onboarding ramp quality, and retention insights, while coaching managers to

Qualifications

• Bachelor's Degree in Human Resources, Psychology, Communications, Business Administration, Organisational Development, or a related field.
• 5 years of experience in Human Resources, People & Culture, or Learning & Development, with depth in employee engagement, culture, or employee experience.
• Experience supporting frontline workforce — hospitality, retail, F&B, healthcare, logistics, coworking or similar.
• Proven track record of building an engagement or recognition system.
• Demonstrated ability to influence and drive change.
• Experience mentoring or guiding junior team members is an advantage.

Responsibilities

• Run and scale WORQ's recognition system — peer recognition, manager-led recognition, milestone and tenure moments, and values-linked awards tied directly to behaviours.
• Move recognition from ad hoc to systematic: clear criteria, consistent cadence, visible outcomes, and a managed budget.
• Plan and run culture campaigns that translate company values into observable daily behaviour.
• Own WORQ's annual calendar of company-wide moments — townhalls, annual dinner, company trip, festive and culture days — delegating execution while holding the standard.
• Create meaningful team rituals that build belonging across HQ and outlets.
• Maintain a fixed, published cadence of outlet presence.
• Run structured pulse checks and listening sessions; turn what you hear into named actions with owners and timelines and close the loop visibly with the people who raised it.
• Act as a trusted two-way channel between leadership and frontline teams — surfacing ground reality upward and translating business context downward.
• Own the employee engagement survey end-to-end: design, execution, analysis, and action planning with line managers.
• Build relationships with outlet leads strong enough that they come to you early, before issues escalated.
• Own the experience side of onboarding — day one, buddy systems, values immersion, and check-ins — partnering HR Operations, who handles the administrative side.
• Own new-hire ramp quality and early attrition as a metric: diagnose the causes and feed insights back to hiring managers and Talent Acquisition.
• Analyse exit and stay interview insights, identify patterns, and translate them into engagement and retention actions.
• Own company-wide internal communications: cadence, channels, tone and clarity across newsletters, townhalls, announcements and internal platforms.
• Ensure business priorities — occupancy, service excellence, expansion milestones, process changes — are genuinely understood at every level, not merely announced.
• Act as change enablement partner for new outlet launches and process improvement projects: readiness, communication, adoption, and navigating resistance.
• Produce culture stories and content that strengthen WORQ's employer brand, in partnership with Talent Acquisition and Marketing.
• Support training adoption — whether learning translates into real on-ground behaviour change, measured through observation and manager feedback.
• Coach line managers to run their own recognition, feedback and team development, so culture is built by many rather than owned by one.
• Support on delivery of foundational training modules when needed — onboarding and values, service standards, and basic manager coaching skills.
• Guide and develop junior team members and interns supporting culture, communications and events.

Skills

Facilitation

Systems thinking

Communication

People analytics

Project management

HR tools

Education

Bachelor's Degree in Human Resources

Bachelor's Degree in Psychology

Tools

HRIS

Survey tools

Job description

WORQ Enterprise is seeking a People & Culture Manager in Malaysia to lead recognition, culture campaigns, and engagement programmes across outlets. You’ll design and scale systems, run pulse checks, and partner with Talent Acquisition and Marketing to strengthen the employer brand.

This role is on the ground, travels between outlets, and focuses on turning values into daily behaviors. You’ll own onboarding experiences, onboarding ramp quality, and retention insights, while coaching managers to