PBTB | Assistant Manager, Takaful Growth (C1)

Prudential BSN Takaful Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Prudential BSN Takaful Berhad is seeking a Sales Development professional to monitor agency KPI plans, provide guidance, and implement motivational programs across the agency network. The role emphasizes coaching, training, and sustaining growth within the agency force.

The ideal candidate will have a Bachelor's degree, experience in sales strategy, and fluency in English and Malay, with a customer-centric mindset and ability to work with cross-functional teams to resolve issues.

Qualifications

• Bachelor's degree and professional certifications in insurance/takaful or sales management are advantageous.
• Familiarity with digital sales tools and structured sales processes.
• 2–4 years in business development, agency management, or sales strategy execution.
• Proven experience in coaching agents or agency leaders and driving performance improvements.

Responsibilities

• Monitor and supervise agency strategic action plans on KPIs and provide solutions to overcome problems.
• Organize and support all company functions, focusing on recruiting and training agency leaders.
• Participate in customer service programs, stay updated on product knowledge, and work with branch staff to resolve issues.
• Implement core programs to develop agents, maintain training facilities, and provide quality training and support.

Skills

Business development

Agency management

Sales strategy

Coaching agents

Digital sales tools

Education

Bachelor's degree

Tools

CRM software

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Sales Development

Monitor and supervise agency strategic action plans on KPIs.

• Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
• Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to implement the prescribed guidelines among agency members.
• Provide additional motivation for agency members to raise agency morale.

Organized And Support All Company’s Functions

• Continuously encourage agency members to focus on recruiting new agents.
• Encourage Agency Leaders to train-up agents for promotion to be future leaders.

Customer Service Development

• Participate in all identified core-customer service programs to update of product and system knowledge.
• Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.

People Development

• Implement Core-Program to encourage new agents/existing agent to do well and retain them in our Company.
• Ensure that training rooms, training centers and other training facilities & equipment in the respective region are accurately maintained in tip top condition.
• Provide quality training and supporting services to the agency force to upgrade one’s skill and performance.

Requirements

• Bachelor's degree and professional certifications in insurance/takaful or sales management are advantageous.
• Familiarity with digital sales tools and structured sales processes.
• 2–4 years in business development, agency management, or sales strategy execution.
• Proven experience in coaching agents or agency leaders and driving performance improvements.
• A self-starter with pleasant personality and service-oriented work perspective.
• Must be self-motivated with the ability to work under minimum supervision.
• Good command of English and Malay - written and spoken.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.