Payments Transformation Lead, ASEAN & Cross-Border

Maybank; Kuala Lumpur; On-site; MYR 450,000 - 800,000; Full time

Job summary

Maybank is seeking a senior Payments Transformation SME to lead the Group's payments transformation portfolio across domestic, regional and cross-border payments. You will work with the Payments CoE Lead and stakeholders to translate strategy into scalable, secure, and commercially relevant payment capabilities across ASEAN.

You will provide end-to-end expertise across payment products, customer journeys, market infrastructures and rule sets, guiding discovery through deployment and benefits

Qualifications

• Bachelor's degree in Business, Banking, Finance, Economics, Technology or a related discipline.
• Minimum of 10 years of relevant experience in payments, transaction banking, cash management, payments product management, payments operations or payments transformation.
• Proven experience in a payments product or transformation team within a regional or global bank.
• Knowledge of domestic payment schemes and market infrastructures across ASEAN, cross-border payments and correspondent banking.
• Experience with real-time payments, SWIFT, ISO 20022, payment hubs or orchestration platforms, clearing and settlement, reconciliation, investigations and exception handling.
• Experience delivering complex, multi-country transformation initiatives across Business, Operations, Technology, Risk, Compliance and external partners.
• Professional certification in payments, transaction banking, SWIFT, ISO 20022, Agile or business analysis is an advantage.

Responsibilities

• Act as the full-time Payments Business SME supporting the Group payments transformation and Core Banking Transformation programmes.
• Advise on payment strategy, business priorities, design decisions, dependencies and trade-offs.
• Shape regional blueprints and market-specific requirements for scalable payment capabilities.
• Maintain end-to-end expertise across domestic, instant, real-time, batch, cross-border, digital and corporate payments, including cash management use cases.
• Cover payment initiation, validation, routing, orchestration, sanctions and fraud controls, clearing, settlement, liquidity, reconciliation, investigations, returns and exception management.
• Provide practical knowledge of ASEAN domestic payment rails, SWIFT, correspondent banking, ISO 20022 and regional cross-border payment linkages.
• Study and assess current-state payments landscape across journeys, products, channels, processes, systems and operating models.
• Identify and map complete end-to-end payment processes, hand-offs, data flows, control points and exception management.
• Document current-state processes, pain points, risks and dependencies with clear maps and analysis.
• Propose prioritised improvements to enhance customer experience, straight-through processing, scalability and resilience.
• Lead discovery sessions, design workshops, impact assessments and business requirements definition.
• Define future-state journeys, business rules, process maps and functional requirements.
• Challenge assumptions and recommend customer-focused, scalable and compliant solutions.
• Support prioritisation, governance, vendor and technology engagement, testing and migration.
• Ensure traceability from outcomes through design, testing and production readiness.
• Drive stakeholder alignment, business readiness, adoption and measurable benefits realisation.
• Monitor payment market developments, regulatory changes and scheme requirements.
• Benchmark Maybank against regional/global banks and identify opportunities to improve experience and efficiency.
• Embed regulatory, risk, fraud, liquidity and audit requirements into solution design.

Skills

Payments strategy

Stakeholder engagement

Process mapping

Business analysis

Transformation delivery

Regulatory awareness

Cross-border payments

Education

Bachelor's degree in related discipline

Tools

ISO 20022

SWIFT

Job description

Maybank is seeking a senior Payments Transformation SME to lead the Group's payments transformation portfolio across domestic, regional and cross-border payments. You will work with the Payments CoE Lead and stakeholders to translate strategy into scalable, secure, and commercially relevant payment capabilities across ASEAN.

You will provide end-to-end expertise across payment products, customer journeys, market infrastructures and rule sets, guiding discovery through deployment and benefits