Payments Specialist, APAC

MINDBODY Australia; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Mindbody in Malaysia is seeking a Payments Specialist to support the Sales and Account Management teams by analyzing customer statements, performing pre-sale rate analysis, and onboarding customers to Mindbody's payments solutions.

You will become the subject-matter expert for Mindbody’s payments, use Salesforce, Excel, and PowerPoint, manage pricing integrity, and drive payments adoption across the portfolio while collaborating with Customer Success.

Qualifications

• Bachelor’s degree in analytical field or equivalent experience.
• 1–3 years relevant experience in Payments, account management, or analysis.
• Strong analytical skills with high attention to detail.
• Experience working in a customer-facing capacity.
• Comfort with MS Excel.

Responsibilities

• Be the subject-matter expert of Mindbody’s integrated payments solutions.
• Use Salesforce, Excel, and PowerPoint on a regular basis.
• Develop and maintain merchant loyalty and trust through effective communication and education; provide a delightful experience to customers and team members.
• Support sales and renewals processes; enable Sales and Account Management teams.
• Onboard new customers to appropriate payments solution.
• Initiate and deliver payments training to customers as needed.
• Negotiate rates directly with customers while maintaining pricing integrity.
• Conduct periodic data analysis and reviews on a portfolio level to ensure pricing integrity and identify optimization opportunities.
• Develop, support, and manage key projects to support Mindbody’s payments strategy.

Skills

Analytical thinking

Customer-facing experience

Attention to detail

Education

Bachelor’s degree in business/analytics or equivalent

Tools

Salesforce

Excel

PowerPoint

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

JOB FAMILY SUMMARY:

The Payments team oversees the full commercial lifecycle of payments customers, being the in-house Payment subject matter experts to support our customers and team members. The Specialists have a wide range of responsibilities, including sales and onboarding, account management, data analysis, and project-based activities.

JOB SUMMARY:

The Payments Specialist will 1) drive go-to-market function of payments by supporting and enabling the Sales team, analyzing customer’s credit card statements, and providing pre-sale rate analysis; 2) Attach and onboard customers to payments; 3) Work closely with Customer Success and Account Management teams to manage portfolio of customers to drive Payments adoption/usage and optimize revenue, negotiating rates directly with customers; 4) Participate in and manage projects related to payments across the portfolio and/or at the brand level.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in analytical field (business, math, economics) or equivalent experience
• 1-3 years relevant experience in Payments, account management, or analysis
• Strong analytical skills; can do basic math with high attention to detail
• Experience working in a customer-facing capacity
• Comfort with MSExcel

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Be the subject-matter expert of Mindbody’s integrated payments solutions
• Use SalesForce, Excel, and PowerPoint on a regular basis
• Develop and maintain merchant loyalty and trust through effective communication, education, and transparency; provide a delightful experience to all customers and teammembers
• Support sales and renewals processes; enabling Sales and Account Management teams
• Onboard new customers to appropriate payments solution
• Initiate and deliver payments training to customers as needed
• Negotiate rates directly with customers while maintaining pricing integrity
• Conduct periodic data analysis and reviews on a customer, brand, and/or portfolio level to ensure pricing integrity and find opportunities to optimize
• Develop, support, and manage key projects to support Mindbody’s payments strategy and customer's payments needs

All other duties as assigned- Must be located in and eligible to work in Malaysia.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.