Payments & Admin Support Specialist

LT Sdn Bhd; Ampang Jaya; On-site; MYR 39,000 - 58,000; Full time

Job summary

LT Sdn Bhd is seeking an administrator to handle online payments, customer service, and reconciliation tasks. The role involves processing payments, response to inquiries, and supporting debt collection activities.

The position requires attention to detail, ability to handle cash and electronic payments, and coordination with multiple banking channels. Training will be provided for monthly reports and settlements.

Responsibilities

• Attend to walk-in customers and handle payments (cash, cheque, credit card)
• Attend to complaints and fill up complaint forms
• Do monthly reconciliation for CIMB and M2U online banking
• Prepare credit card settlements
• Change cash into small change, recount cash, and fill in tally sheets
• Put back cash in the safe
• Pick up inbound and outbound calls
• Do auto debit and issue receipts monthly
• Assign new debt collectors every 4 months
• Key in debt amounts for debt collectors
• Reply to emails and WhatsApp messages for customer service
• Send Statement of Account (SOA) by email
• Do billing (Statement of Account) every 3 months
• Prepare monthly collection reports and send to debt collectors
• Count commissions monthly for debt collectors
• Process refund payments
• Relieve site staff as needed
• Complete ad hoc tasks as assigned by superior

Job description

LT Sdn Bhd is seeking an administrator to handle online payments, customer service, and reconciliation tasks. The role involves processing payments, response to inquiries, and supporting debt collection activities.

The position requires attention to detail, ability to handle cash and electronic payments, and coordination with multiple banking channels. Training will be provided for monthly reports and settlements.