Payment Processing Specialist (Fresh Graduate)

OCBC; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

OCBC in Kuala Lumpur, Malaysia seeks an experienced Remittance & Compliance Officer to manage end-to-end remittance processing, ensure regulatory compliance, and monitor SLAs. The role involves coordinating with finance, IT, and customer service, while driving process improvements and audit readiness.

The ideal candidate has a strong background in payment systems, AML controls, and cross-functional collaboration, with the ability to manage multiple priorities under pressure.

Qualifications

• Bachelor’s degree in Banking & Finance, Business Administration, or a related field.
• Strong knowledge of payment systems, remittance workflows, and regulatory compliance requirements.
• Proven experience managing SLAs and driving process improvements.
• Excellent analytical, problem-solving, and decision-making skills.

Responsibilities

• Process and authorize remittance transactions domestically and internationally.
• Oversee end-to-end remittance processing activities for accuracy and timeliness.
• Ensure compliance with policies and regulatory requirements.
• Conduct verification and reconciliation of payment records.
• Maintain knowledge of payment systems and industry best practices.
• Monitor compliance with internal controls and AML policies.
• Collaborate with compliance teams to mitigate risks and implement corrective actions.
• Build relationships with internal stakeholders and external partners.
• Communicate operational status and improvement plans to senior leadership.
• Support SLA adherence and performance reporting to management.
• Act as escalation point for complex customer issues and coordinate resolutions.
• Coordinate with IT and vendors to address system issues and outages.
• Promote automation and workflow improvements to increase efficiency.
• Prepare documentation for internal and external audits and address findings.

Skills

Remittance processing

Compliance & AML

Stakeholder management

SLA management

Customer service

Audit coordination

System monitoring

Education

Bachelor's degree in Banking & Finance/Business Admin

Tools

MS Office

Payment processing software

Job description

• Process and authorize both domestic, international remittance transactions (Telegraphic Transfer / Velocity / Internet Banking) accurately and within stipulated timelines.
• Oversee end-to-end remittance processing activities ensuring accuracy and timeliness.
• Ensure payments are processed in accordance with company policies and regulatory requirements.
• Conduct verification and reconciliation of payment records to ensure accuracy and completeness.
• Maintain up-to-date knowledge of payment systems and industry best practices.

2. Compliance & Exception Handling:

• Monitor compliance with internal controls, regulatory guidelines, and industry standards.
• Identify, investigate, and resolve exceptions and discrepancies in payment transactions.
• Collaborate with compliance teams to implement corrective actions and mitigate risks.
• Ensure all remittance transactions comply with regulatory requirements, anti-money laundering (AML) policies, and internal controls (e.g.: signature verification & call back requirement).

3. Stakeholder Management & Collaboration:

• Build and maintain strong relationships with internal stakeholders including finance, compliance, IT, and customer service teams.
• Collaborate with external partners such as payment gateways, and vendors to ensure smooth remittance operations.
• Communicate effectively with senior leadership on operational status, challenges, and improvement plans.

4. SLA Management:

• Monitor and ensure adherence to established SLAs for remittance processing and related services.
• Prepare and present regular performance reports to senior management.
• Identify bottlenecks and implement strategies to improve SLA compliance.

5. Customer Service & Issue Resolution:

• Act as a point of escalation for complex customer issues related to remittance processing.
• Collaborate with customer service teams to ensure timely and effective resolution of payment-related queries.
• Maintain strong relationships with internal and external stakeholders.
• Document and track issues to ensure timely resolution and follow-up.
• Oversee system monitoring activities to ensure uninterrupted remittance processing operations.
• Coordinate with IT and vendor teams to address system issues and outages promptly.
• Escalate critical system failures or risks to senior management as needed.

7. Process Improvement:

• Continuously review and analyze remittance processing workflows to identify opportunities for efficiency gains.
• Identify bottlenecks and recommend automation or workflow enhancements.
• Promote a culture of innovation and accountability within the team.

8. Audit Coordination:

• Prepare documentation and evidence for internal and external audits related to remittance processing.
• Address audit findings and implement recommendations in a timely manner.

Job Requirements

• Bachelor’s degree in Banking & finance, Business Administration, or a related field.
• Strong knowledge of payment systems, remittance workflows, and regulatory compliance requirements.
• Proven experience managing SLAs and driving process improvements.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficient in payment processing software and MS Office applications.
• Exceptional communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities simultaneously.