AM, Remittance COE-Outgoing

OCBC; Kuala Lumpur; On-site; MYR 39,060 - 55,800; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Learning and development opportunities

Job summary

A leading financial services provider in Kuala Lumpur seeks a detail-oriented professional to verify and authorise remittance transactions. Responsibilities include resolving customer inquiries, monitoring system availability, and participating in projects. Applicants should have 1-2 years of experience in remittances and a strong customer-oriented mindset. Attractive salary and a comprehensive benefits package offered, emphasizing community initiatives and professional development.

Qualifications

• 1-2 years of experience in processing/transacting remittances like TT, MEPS, drafts etc.
• Conversant in SWIFT provisions, regulations and guidelines governing remittances.
• Resourceful and able to multi-task independently in a time-critical environment.

Responsibilities

• Verify and authorise remittance transactions within approved limits.
• Ensure quick action in managing customers' queries and feedback.
• Participate in UAT/Projects as and when required.

Skills

Knowledge of remittances

Communication skills

Microsoft Windows applications

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation, leveraging technology and creativity to become a future‑ready learning organisation. Our strategic ambition is clear and bold: to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly and supportive teams, build lasting value in your community, help people grow their assets, business, and investments, and take your learning as far as you can—or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

• To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
• Comply with exceptions for Callback, Signature Verification and Payment Processing in which the respective role needs to be performed independently; liaise with customers/branches/business units on any discrepancy/doubt in their instructions until resolution.
• Together with the team, to work and target SLA is always met.
• To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
• To monitor system availability and elevate promptly to management whenever required, managing the situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.
• Perform relevant checks for Conveyancing Pay‑in forms received; ensure that all requested details are provided and in order before performing the data entries.
• Process Pay‑out forms via MEPS or Cashier’s Order.
• Perform day‑end reconciliation.
• Liaise with customers/branches/business units on any discrepancy/doubt in their instructions until resolution.
• Handle both internal and external customers’ queries/feedback/complaints.
• Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc.
• Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
• Proficient in Microsoft Windows applications – Word, Excel & PowerPoint.
• Possesses good oral/communication and co‑ordination skills; able to interact well with team members and business units/bankers/customers.
• Resourceful and able to multi‑task independently with confidence in a time‑critical environment.
• A self‑motivated & pro‑active person in managing operational efficiency and promoting process improvements.
• A risk‑conscious person who ensures internal controls and procedures are complied with closely.
• A meticulous and accurate person with an eye for details.
• A confident, diplomatic, and tactful person in problem resolution and decision making.
• A passionate person with a customer‑oriented mindset and firm believer of Quality discipline.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are as cared for as the needs of our customers.