PATIENT RELATIONS OFFICER

Alphaeus Pte Ltd; Kuala Lumpur; On-site; MYR 27,000 - 45,000; Full time

Job summary

Alphaeus Pte Ltd is seeking dedicated staff to support patients and visitors, creating a welcoming hospital experience. You will greet guests, answer questions, and direct them to the right departments with courtesy and care.

This role emphasizes empathy, teamwork with hospital staff, and maintaining an organized lobby. Prior hospital or healthcare exposure is an advantage, and strong service focus is essential for success.

Qualifications

• Strong customer service, communication and interpersonal skills.
• Patient, empathetic and comfortable assisting people with different needs.
• Able to work effectively with hospital teams.
• Hospital, healthcare, hospitality or customer-facing experience is an advantage.

Responsibilities

• Welcome patients and visitors politely.
• Respond to enquiries promptly and courteously.
• Guide patients and visitors to the appropriate departments.
• Assist patients who need wheelchairs or help moving between services.
• Keep the lobby and reception area clean, organised and welcoming.
• Ensure wheelchairs, seating and information brochures are available.
• Coordinate with internal departments on lobby activities and events.

Skills

Customer service

Communication

Hospital experience

Job description

We're looking for caring, professional and service-focused individuals to support patients and visitors and create a welcoming hospital experience.

Key responsibilities

Welcome patients and visitors politely.

Respond to enquiries promptly and courteously.

Guide patients and visitors to the appropriate departments.

Assist patients who need wheelchairs or help moving between services.

Keep the lobby and reception area clean, organised and welcoming.

Ensure wheelchairs, seating and information brochures are available.

Coordinate with internal departments on lobby activities and events.

About you

Strong customer service, communication and interpersonal skills.

Patient, empathetic and comfortable assisting people with different needs.

Able to work effectively with hospital teams.

Hospital, healthcare, hospitality or customer-facing experience is an advantage.