Part-Time Service Crew

Hi Tea Malaysia Enterprise; Kuala Lumpur; On-site; MYR 11,000 - 17,000; Part time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Job summary

Hi Tea Malaysia Enterprise is seeking a part-time team member in Kuala Lumpur to greet customers, prepare beverages, and assist with daily operations. The role requires friendly service, basic stock handling, and bilingual communication in English and Mandarin.

The position involves evenings, weekends and public holidays as needed, with a focus on teamwork, hospitality, and presenting tea and food offerings with care.

Qualifications

• Previous experience in food & beverage preferred (1–2 years).
• SPM or equivalent qualification required.
• Demonstrated ability to handle food safely and hygienically.
• Excellent customer service with friendly demeanor.
• Proficiency in beverage preparation and presentation.
• Team player with positive work attitude.
• Strong English and Mandarin communication.
• Basic stock management understanding.

Responsibilities

• Greet customers and help with menu selections and tea-food pairings.
• Prepare and serve hot and cold beverages with quality and presentation.
• Take orders, process payments, and manage cash/card transactions.
• Maintain cleanliness and organization of service area.
• Assist with stock monitoring and inventory procedures.
• Collaborate with the team to ensure smooth service during peak hours.
• Handle inquiries and resolve complaints professionally.

Skills

Customer service

Teamwork

English & Mandarin comms

Attention to detail

Stock management basics

Education

SPM or equivalent

Tools

POS system

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Previous experience in a similar role within the food and beverage industry is preferred, ideally 1-2 years.

Must possess a Secondary School Certificate (SPM) or equivalent qualification.

Demonstrated ability to handle food safely and hygienically according to established standards.

Excellent customer service skills with a friendly and approachable demeanor.

Proficiency in preparing a variety of beverages, with a keen eye for detail and presentation.

Ability to work effectively as part of a team, contributing to a positive work environment.

Strong communication skills in both English and Mandarin to interact with a diverse customer base.

Basic understanding of stock management principles, including receiving, organizing, and monitoring inventory.

Willingness to work flexible hours, including evenings, weekends, and public holidays, as required for a part-time role.

Ability to stand for extended periods and perform tasks that may involve light physical labor.

Requirement

• Previous experience in a similar role within the food and beverage industry is preferred, ideally 1-2 years.

• Must possess a Secondary School Certificate (SPM) or equivalent qualification.

• Demonstrated ability to handle food safely and hygienically according to established standards.

• Excellent customer service skills with a friendly and approachable demeanor.

• Proficiency in preparing a variety of beverages, with a keen eye for detail and presentation.

• Ability to work effectively as part of a team, contributing to a positive work environment.

• Strong communication skills in both English and Mandarin to interact with a diverse customer base.

• Basic understanding of stock management principles, including receiving, organizing, and monitoring inventory.

• Willingness to work flexible hours, including evenings, weekends, and public holidays, as required for a part-time role.

• Ability to stand for extended periods and perform tasks that may involve light physical labor.

Responsibility

• Greet customers warmly and assist them in selecting menu items, providing detailed explanations of tea offerings and food pairings.

• Prepare and serve a variety of hot and cold beverages, including specialty teas, coffees, and other drinks, adhering to quality and presentation standards.

• Take customer orders accurately, process payments efficiently using the POS system, and manage cash and card transactions.

• Maintain cleanliness and organization of the service area, including tables, counters, and equipment, ensuring a hygienic and welcoming environment.

• Assist with inventory management by monitoring stock levels, reporting low supplies, and participating in stocktaking procedures.

• Collaborate effectively with team members to ensure smooth service flow, especially during peak hours, and support colleagues as needed.

• Handle customer inquiries and feedback professionally, resolving any issues or complaints promptly and courteously to ensure customer satisfaction.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical LeaveHealth Insurance