Part-Time Footwear Sales Pro — Customer Champion

Clarks group; Kuala Lumpur; On-site; MYR 17,000 - 23,000; Full time

Job summary

Clarks group in Kuala Lumpur, Malaysia, is seeking a Retail Sales Associate. You will demonstrate products, explain promotions, and persuade customers to purchase, while meeting personal sales targets.

You will identify interested customers, upsell and cross-sell where opportunities arise, maintain store standards and POS records, and provide excellent service to customers and vendors. Fluency in English and Bahasa Malaysia is required; Mandarin would be a plus.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.

Responsibilities

• Demonstrate and explain products, methods, or services to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with additional brand and product information.
• Articulate promotion information, and other incentives to educate/persuade customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves with products and ensure adherence to visual merchandising guidelines.
• Perform general housekeeping – keep areas neat while working, and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock check and stock count on a periodic basis, or as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and proper grooming standards.
• Ensure security of store environment and report breach, where necessary.
• Attend to customers 'feedback/complaint and upscale, where necessary.

Skills

Customer service

Communication

Self-discipline

Education

SPM level

Tools

POS system

MS Office

Job description

Clarks group in Kuala Lumpur, Malaysia, is seeking a Retail Sales Associate. You will demonstrate products, explain promotions, and persuade customers to purchase, while meeting personal sales targets.

You will identify interested customers, upsell and cross-sell where opportunities arise, maintain store standards and POS records, and provide excellent service to customers and vendors. Fluency in English and Bahasa Malaysia is required; Mandarin would be a plus.