Part Time Boutique Assistant (2027)

Bulan Bintang Clothing Sdn Bhd; Bandar Baru Bangi; In loco; MYR 11.000 - 21.000; Part-time

Descrizione del lavoro

Bulan Bintang Clothing Sdn Bhd is hiring a Part-Time Boutique Assistant to support daily boutique operations, deliver excellent customer service, and help with sales activities. You will assist customers, manage product displays, replenish stock, and ensure the store remains clean and inviting.

The role requires basic cashier knowledge, flexibility to work weekends, and ability to work both independently and as part of a team. Training will be provided on store procedures and product knowledge.

Competenze

• Minimum education: SPM or equivalent.
• Experience in fashion retail or customer service preferred.
• Willing to work weekends or public holidays as per schedule.
• Able to work independently and as part of a team.

Mansioni

• Greet and assist customers in a friendly, professional manner.
• Provide product information including sizes, colours, materials, prices and availability.
• Assist customers in selecting clothes and suggest alternatives.
• Support sales targets and promotions during busy periods.
• Keep displays neat, tidy and well-stocked.
• Handle basic cashier duties and payments when required.
• Support stock checking and shelving as needed.
• Close with a courteous farewell and invite feedback.

Conoscenze

Customer service

Communication

Teamwork

Punctuality

Formazione

SPM or equivalent

Strumenti

POS system

Descrizione del lavoro

Department: Retail Operations

Reports To: Boutique Supervisor / Store Manager

Employment Type: Part-Time

Age: 20-30 y/o

1. Job Summary

The Part-Time Boutique Assistant is responsible for assisting with daily boutique operations, providing excellent customer service, supporting sales activities, and maintaining the overall appearance and cleanliness of the store.

The role focuses on assisting customers with their purchases, promoting clothing products, maintaining product displays, replenishing stock, and ensuring a pleasant shopping experience for all customers.

2. Key Responsibilities

A. Customer Service & Sales

• Greet and assist customers in a friendly and professional manner.
• Provide product information, including sizes, colours, materials, prices, and availability.
• Assist customers in selecting suitable clothing and recommend products based on their preferences.
• Support sales activities and help achieve the boutique's sales targets.
• Inform customers about new arrivals, promotions, discounts, and special offers.
• Handle customer enquiries and feedback professionally.

B. Store Operations & Visual Merchandising

• Arrange, fold, hang, and display clothing neatly according to store guidelines.
• Ensure the boutique maintains a clean, organised, and presentable appearance.
• Assist with window displays, product displays, and promotional decorations.
• Replenish products on the sales floor when stock levels are low.
• Ensure fitting rooms, shelves, racks, and display areas are tidy at all times.

C. Stock Management

• Assist with receiving, checking, tagging, and arranging new stock.
• Support stock counting and inventory checks when required.
• Monitor product availability and inform the supervisor of low-stock items.
• Ensure merchandise is handled carefully and stored properly.
• Assist in identifying stock discrepancies or damaged items and report them to the supervisor.

D. Cashier & Transaction Support

• Assist with cashier duties and process customer payments when required.
• Ensure sales transactions are handled accurately.
• Assist with packing purchases, issuing receipts, and handling exchanges or returns according to company policies.
• Maintain proper handling of cash and payment records where applicable.

E. Promotions & Sales Activities

• Support promotional campaigns, seasonal sales, and new product launches.
• Assist in preparing promotional displays and arranging merchandise during sales periods.
• Inform customers about ongoing promotions and loyalty programmes.
• Support the team in achieving daily and monthly sales objectives.

F. Teamwork & Daily Operations

• Work closely with full-time staff and the boutique supervisor to ensure smooth store operations.
• Follow the assigned work schedule, store procedures, and company policies.
• Assist with opening and closing duties when required and authorised.
• Report customer issues, stock concerns, and operational problems to the supervisor.
• Perform other reasonable duties related to boutique operations as assigned.

3. Job Requirements

• Minimum education: SPM or equivalent; other qualifications are an advantage.
• Previous experience in fashion retail or customer service is preferred but not compulsory.
• Interested in fashion, clothing, and retail.
• Good communication and interpersonal skills.
• Friendly, responsible, punctual, and customer-oriented.
• Able to work independently and as part of a team.
• Willing to work on weekends, public holidays, or during promotional periods according to the agreed schedule.
• Basic cashier or POS system knowledge is an advantage.

4. Key Performance Indicators (KPIs)

• Quality of customer service.
• Contribution to store sales and sales targets.
• Accuracy in cashier duties, where applicable.
• Neatness and presentation of clothing displays.
• Accuracy and care in stock handling.
• Punctuality, attendance, and adherence to the work schedule.
• Compliance with store procedures and company policies.
• Teamwork and overall work performance.

5. Working Conditions

• Part-time employment based on an agreed working schedule.
• Working hours and shifts will be determined according to boutique operational needs and the agreed employment terms.
• Weekend and public holiday shifts may be required if agreed upon.
• Training will be provided for store procedures, product knowledge, and customer service where necessary.

6. Other Duties

The employee may be assigned other reasonable duties related to retail operations by the Boutique Supervisor or Store Manager, provided they are consistent with the nature of the position.