Parcel Operations Quality Lead

Reeracoen Recruitment; Ipoh; On-site; MYR 56,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking a Quality Control Specialist to oversee Parcel Station Operations in Ipoh. The role focuses on coordinating day-to-day courier drop points, supervising staff, and ensuring timely, accurate deliveries.

You will monitor KPIs, improve routing, handle customer inquiries, and ensure compliance with safety and company policies. The position offers hands-on leadership in a regional operations setting.

Qualifications

• Experience in parcel operations or logistics preferred.
• Strong leadership and people management skills.
• Ability to optimize routes and monitor KPIs.

Responsibilities

• Coordinate and manage day-to-day courier drop point/collection point/outlet within the designated area.
• Recruit, train, and manage drivers and support staff.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times.
• Monitor KPIs such as on-time deliveries and customer satisfaction.
• Ensure compliance with safety regulations and company policies.
• Prepare regular performance reports for senior management.
• Handle ad-hoc tasks assigned by management.

Skills

Operations management

Team leadership

Route optimization

KPIs monitoring

Customer service

Education

Bachelor's degree in Supply Chain Management

Tools

Excel

ERP system

Job description

Jora Malaysia is seeking a Quality Control Specialist to oversee Parcel Station Operations in Ipoh. The role focuses on coordinating day-to-day courier drop points, supervising staff, and ensuring timely, accurate deliveries.

You will monitor KPIs, improve routing, handle customer inquiries, and ensure compliance with safety and company policies. The position offers hands-on leadership in a regional operations setting.