Outlet Operations & Customer Service Lead

DKSH; Johor Bahru; On-site; MYR 31,000 - 42,000; Full time

Job summary

Famous Amos Malaysia Sdn Bhd in Johor Bahru is seeking a motivated team member to support daily sales performance, maintain service standards, and assist with promotional activities. The role involves working in a fast-paced environment to achieve maximum business results.

You should be able to work shifts including holidays and weekends, possess at least SPM/diploma in F&B, and be a Malaysian citizen. Join a friendly team and contribute to customer satisfaction while handling stock and cash

Qualifications

• Candidate must possess at least SPM/Diploma in F&B or relevant qualification.
• At least 1 year of working experience in the related field is required for this position.
• Dynamic, self-motivated, fast learner, excellent interpersonal skills and able to work independently as well as in a team.
• Able to work shifts, public holidays & weekends.
• Good working attitude and pleasant disposition.
• Applicant must be Malaysian citizen.
• Able to work under Famous Amos Malaysia Sdn Bhd (subsidiary company)

Responsibilities

• To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
• To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
• To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
• Ensure team members follow company rules & regulations.
• Assist in marketing & promotion activities.
• Any other ad hoc duties as and when required by immediate manager.

Skills

Interpersonal skills

Teamwork

Self-motivated

Education

SPM/Diploma in F&B or equivalent

Job description

Famous Amos Malaysia Sdn Bhd in Johor Bahru is seeking a motivated team member to support daily sales performance, maintain service standards, and assist with promotional activities. The role involves working in a fast-paced environment to achieve maximum business results.

You should be able to work shifts including holidays and weekends, possess at least SPM/diploma in F&B, and be a Malaysian citizen. Join a friendly team and contribute to customer satisfaction while handling stock and cash