Outlet Manager (Kuantan Airport)

Rakanda Enterprise; Kuantan; On-site; MYR 67,000 - 100,000; Full time

Job summary

Rakanda Enterprise is seeking an Outlet Manager in Kuantan, Malaysia to oversee daily store operations, lead a team, and drive KPI targets. The role emphasizes strong leadership, customer service, inventory control, and timely execution of schedules in a fast-paced retail environment.

The successful applicant will manage staffing, coach staff, handle customer concerns, and ensure high presentation standards while maintaining operational procedures.)

Qualifications

• Highschool diploma or equivalent.
• Minimum 2–5 years of supervisory or team leader experience.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee the daily outlet operations to ensure smooth, efficient operations.
• Lead, supervise, and motivate the team to achieve KPI targets.
• Plan and manage staff scheduling and duty roasters for coverage.
• Drive sales, cash handling, inventory control, and customer follow-up.
• Maintain in-store presentation and ensure quality merchandise.
• Handle customer concerns professionally and effectively.
• Conduct hiring and recruit to fill open positions promptly.
• Coach and develop team members to improve performance.
• Monitor performance and drive continuous improvement.
• Control inventory and prevent shrinkage within budget.

Skills

Leadership

Communication

Time management

Organizational skills

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

The Outlet Manager will be responsible for store-level support functions including customer service, scheduling day-to-day operations, cashiering, loss prevention, maintenance and back-office support. The position requires attention to detail, strong organizational skills, and the ability to work in a fast-paced environment.

In this role, you will:

Oversee the daily outlet operations to ensure smooth, efficient, and effective operations in accordance with company procedures and standards.

Lead, supervise, and motivate the team to achieve individual and company KPI targets.

Plan and manage staff scheduling and duty roasters to ensure adequate manpower coverage and smooth daily operations.

Demonstrate desired behaviors for staff, including driving sales, handling difficult or complicated sales, cash management, inventory control, and customer follow-up.

Provide a strong leadership presence and maintain proper control in-store, while ensuring all customers receive good service and quality and merchandise.

Ensure the outlet area is clean, organized, well-maintained, and presented according to the highest presentation standards and OEP requirements.

Handle and resolve customer concerns professionally and effectively.

Conduct hiring according to business needs and actively recruit to ensure open positions are filled promptly.

Coach, train, and develop team members to enhance product knowledge, customer service skills, and overall staff performance.

Monitor team performance and drive continuous improvement to achieve operational and business objectives.

Control inventory stock levels and ensure timely reordering of necessary items within the approved budget.

Manage and control shrinkage through proper monitoring and preventive measures.

Oversee and manage the entire outlet operations team and ensure the proper implementation of operational procedures.

Requirements:

Highschool diploma or equivalent

Minimum 2-5 years of experience in a related field, preferably in retail or operations, with prior experience in a supervisory or team leader role.

Strong organizational skills, time management, and attention to detail.

Good verbal and written communication skills.

Strong analytical mindset and problem-solving skills.

Strong leadership and decision-making abilities.

Good communication and interpersonal skills.

Ability to work independently and as a part of a team.

Ability to work in a fast-paced environment and manage multiple tasks effectively.

Flexible and adaptable to changes in business operations.

Proficient in Microsoft Excel, Microsoft Word, and other relevant applications.