Outlet Manager (D'Laksa Aeon Bukit Tinggi)

SEN KEE FOOD TRADING SDN. BHD.; Klang City, Port Klang; On-site; MYR 56,000 - 89,000; Full time

Job summary

SEN KEE FOOD TRADING SDN. BHD. is seeking an Outlet Manager to lead an outlet team in Klang. You will oversee daily operations, staffing, inventory, and service quality to ensure smooth running and customer satisfaction.

The role includes coordinating with the Area Manager, handling reports, and maintaining SOPs and cleanliness. Candidates should have experience managing outlets and a hands-on leadership style.

Qualifications

• Experience managing an outlet team and daily operations.

Responsibilities

• Lead and guide team in daily operations.
• Ensure smooth operation including staffing, stock, and equipment.
• Submit daily closing reports completely.
• Ensure customers are satisfied with food quality and service.
• Collect and act on customer feedback promptly.
• Review stock orders and complete submissions on time.
• Participate in interviewing candidates when required.
• Brief new staff and provide orientation.
• Check weekly and daily stock and sales data for accuracy.
• Plan weekly schedules and submit to Area Manager by deadline.
• Manage invoices, sales reports, punch cards, monthly forms.
• Submit attendance and updated schedules monthly.
• Maintain high standards of cleanliness and safety.
• Assist in planning new procedures and work with team.
• Ensure SOP adherence by all team members.
• Develop positive relationships with staff and manage performance.

Job description

• Leads and provides guidance to team members/staffs in daily operation.
• Ensure operation run smoothly which includes manpower required, availability of stock and all devices in the outlet are well functioning.
• Ensure daily closing report were submitted completely.
• Ensure customers are satisfied in terms of food quality and service.
• Get feedback from customers in regards to food quality and / or service promptly and effectively.
• Summarize and check stock order before submit in Order Group in timely manner.
• Involve in interviewing candidates when required.
• Brief employee handbook and give orientation to new staffs.
• Check weekly and daily stock & sales and ensure all information updated is correct.
• Arrange weekly schedule and submit to Area Manager according to the deadline.
• Ensure all invoices, sales report, punch card & monthly forms are arranged according to date and supplier.
• Submit attendance and amended schedule to Area Manager every month according to the deadline given.
• Maintain our high standards of cleanliness & safety.
• Assist in the planning and implementation of new procedures and to work closely with team members.
• Manage and assume responsibility for all functions of outlets and ensure that high standards of operations are consistently adhered to.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides training and direction to the team members to ensure a smooth daily operation.
• Ensures team members adhere to company Standard Operating Procedures (SOP).
• Develops and maintains positive relationships with team members in the district by understanding and addressing individual motivation, needs and concerns.
• Any other ad hoc duties as and when required by immediate superior and Management.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an Outlet Manager?
• Which of the following types of qualifications do you have?

• 1. EPF, SOCSO, EIS
• 5. Overtime
• 8. Panel Klinik

Hirer responsiveness Salary match Number of applicants

Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.

Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.