OT Systems Engineer II — Hybrid & Impactful Troubleshooting

Smith & Nephew; Penang; Hybride; MYR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Model

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

Fertility and Adoption Assistance

Résumé du poste

Smith & Nephew is seeking an Operational Technology Support Engineer II to provide advanced OT system support for global manufacturing. You will troubleshoot Tulip and eDHR platforms, lead incident investigations, and drive improvements in reliability and compliance.

The role includes mentoring teammates and delivering validated, compliant solutions with a strong focus on process optimization. You will work in a hybrid model in Malaysia, with opportunities to influence cross-site operations,

Qualifications

• Bachelor’s degree in a technical discipline (IT/Engineering).
• Certifications such as ITIL, Tulip, Azure, Manufacturing Systems, Automation, or Cybersecurity are desirable.
• 3–5+ years of OT/MES/industrial automation experience in regulated environments.

Responsabilités

• Provide advanced OT system support and administration for OT platforms and Tulip/eDHR solutions.
• Lead major incident investigations and coordinate cross-functional resolution.
• Support OT deployments, upgrades, integrations, validation, and infrastructure improvements.
• Ensure compliance with quality, regulatory, and governance requirements; maintain documentation for audits.

Connaissances

Troubleshooting

Root cause analysis

Incident management

Problem management

Manufacturing systems

IT service management

Technical leadership

Mentoring

Change management

Documentation

Stakeholder management

Communication

Formation

Bachelor’s degree in Information Technology/Engineering

Professional certifications (ITIL, Tulip, Azure, Cybersecurity)

Outils

Tulip

eDHR

MES

Industrial automation

Azure

Description du poste

Smith & Nephew is seeking an Operational Technology Support Engineer II to provide advanced OT system support for global manufacturing. You will troubleshoot Tulip and eDHR platforms, lead incident investigations, and drive improvements in reliability and compliance.

The role includes mentoring teammates and delivering validated, compliant solutions with a strong focus on process optimization. You will work in a hybrid model in Malaysia, with opportunities to influence cross-site operations,