Operational Technology Support Engineer II

Smith & Nephew; Kuala Lumpur; Hybrid; MYR 90,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Parental Leave

Fertility and Adoption Assistance

Hybrid Work Model

Training and Mentorship

Job summary

Smith & Nephew seeks an Operational Technology Support Engineer II (Life Unlimited) to provide advanced OT system support and administration across global manufacturing operations. You will lead major incident investigations, coordinate cross-functional resolution, and drive CAPA activities to reduce operational risk.

The role emphasizes compliance with FDA, GxP, GDP, and ongoing process improvements. You will mentor OT engineers, contribute to system deployments, validation, and governance

Qualifications

• Bachelor’s degree in IT or engineering discipline.
• 3–5+ years of OT, MES, or manufacturing systems experience in regulated environments.
• Strong troubleshooting and incident/problem management skills.
• Experience with Tulip, eDHR, MES and manufacturing technologies.
• ITIL or related certifications are desirable.

Responsibilities

• Provide advanced OT system support and administration for OT platforms and related technologies.
• Lead major incident investigations and coordinate cross-functional resolution.
• Support OT deployments, upgrades, integrations, validation, and infrastructure improvements.
• Ensure compliance with quality, regulatory, and governance requirements; maintain documentation.
• Mentor and train OT Support Engineers and site teams.
• Drive continuous improvement and automation opportunities in OT support processes.

Skills

Troubleshooting

Root cause analysis

Incident management

Problem management

Technical leadership

Stakeholder management

Effective communication

Education

Bachelor’s degree in IT/CS/Systems/Industrial/Automation Engineering

Tools

Tulip

eDHR

Manufacturing systems

MES

Job description

**Operational Technology Support Engineer II Life Unlimited.** At Smith+Nephew we craft and manufacture technology that takes the limits off living. Provides advanced technical support and continuous improvement for Operational Technology (OT) systems supporting global manufacturing operations. Serves as the SME for OT platforms, drives system reliability, compliance, incident resolution, and process improvements, while ensuring adherence to quality, cybersecurity, data integrity, and regulatory requirements (FDA, GxP, GDP).## **What will you be doing? Advanced OT System Support and Administration*** Provide technical support and administration for OT systems, Tulip applications, eDHR solutions, and manufacturing technologies.* Troubleshoot complex issues, manage critical escalations, and improve system reliability and performance.**Incident, Problem, and Root Cause Management*** Lead major incident investigations and coordinate resolution across cross-functional teams.* Conduct root cause analysis, drive CAPA activities, and implement long-term solutions to reduce operational risks and recurring issues.**OT Projects and System Enhancements*** Support OT system deployments, upgrades, integrations, validation activities, and infrastructure improvements.* Contribute to the design, implementation, and standardization of manufacturing technology solutions and OT capabilities.**Compliance, Documentation, and Governance*** Ensure compliance with quality, regulatory, and governance requirements across all OT support activities.* Maintain technical documentation and support audit, inspection, and compliance activities.**Technical Leadership and Mentoring*** Mentor and provide technical guidance to OT Support Engineers and site support teams.* Support knowledge transfer, onboarding, and training of team members.**Continuous Improvement*** Drive process improvements to enhance service reliability, operational efficiency, and customer satisfaction.* Identify automation opportunities and recommend enhancements to OT support processes. **What will you need to be successful?*** Bachelor’s degree in Information Technology, Computer Engineering, Systems Engineering, Industrial Engineering, Electronics Engineering, Automation Engineering, or a related technical discipline. Professional certifications such as ITIL, Tulip, Microsoft Azure, Manufacturing Systems, Automation, or Cybersecurity are highly desirable.* Strong expertise in troubleshooting, root cause analysis, incident and problem management, manufacturing systems, and IT service management. Demonstrated ability in technical leadership, mentoring, change management, process development, documentation, stakeholder management, and effective communication across cross-functional teams.* 3–5+ years of experience supporting Operational Technology (OT), Manufacturing Systems, MES, eDHR, Tulip, industrial automation, or enterprise applications within regulated manufacturing environments. Proven experience in leading complex incident investigations, supporting system integrations, validation and change control activities, and ensuring compliance with audit and regulatory requirements.**You.Unlimited.** We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. **Inclusion + Belonging** - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ **Work/Life Balance:** Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day **Your Wellbeing**: Medical, Dental, Vision, Health Savings Account , Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program **Flexibility**: Hybrid Work Model (For most professional roles) **Training:** Hands-On, Team-Customized, Mentorship