Order to Cash Ops Senior Analyst (Thai Speaking)

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Accenture is seeking a proactive Operations Lead to supervise daily OTC operations, manage service levels, and ensure client satisfaction at executive and end-user levels. You will facilitate change requests, build team succession, and provide a holistic view of service delivery.

The role requires strong client interaction, problem solving, and adherence to policies with a focus on continuous improvement. The candidate should have 3–4 years of relevant experience in F&A outsourcing, English and

Qualifications

• Degree in Accounting, Finance or related field.
• Fluency in English and Thai language, including business writing and communication.
• F&A outsourcing operation familiarity; rich client-facing experience; strong communication with clients.”
• High responsibility and dedication; overtime/ non-standard hours may be required.

Responsibilities

• Supervise daily OTC operations and manage service levels with client.
• Aim for client satisfaction at management and end-user level.
• Facilitate Change Request process and build team succession.
• Provide holistic view of service delivery and act as escalation route for issues.
• Drive continuous improvement projects within area of responsibility.
• Ensure compliance with Accenture policies and procedures; work with OE support team.
• Support SDL to meet cost controls and budgets.

Skills

English & Thai proficiency

Client communication

Business writing

Education

Degree in Accounting/Finance

Job description

Key Responsibility

• Supervise the daily operation on OTC process Daily operational performance management and meet targets including Service Level Agreements with client
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users
• Facilitate the operational Change Request (CR) process
• Build team succession and make it effectively
• Provide a holistic view of service delivery to the client
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues Support Ad Hoc contractual projects for the client in line with the nominated project team
• Initiate and own continuous improvement projects within area of his/her responsibility
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit Operation Excellence Work with OE support team
• Sound Operations management experience (including SLA management)
• Basic contractual / change management knowledge
• Client interaction skill
• Problem Solving Experience in managing unstructured problems Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues. For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement. Project Management Attendance to meeting and reviews based on defined MOS system
• Support SDL achieve the cost control within budget
• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit
• People developer, build up team succession and keep the delivery continuously
• Client communication, build up the relation and expectation management
• Innovation at work, and focus on client value creation
• Take ownership

Qualifications

Degree in Accounting, Finance or related field with at least 3-4 years of relevant experience Fluency English and Thai language, including Business Writing and communication Familiar with F&A outsourcing operation, Rich client facing experience, good at communication with client High responsibility and dedication on work Overtime may be required during peak periods Non-standard hours may be required

About Accenture

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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