Order Support Specialist

VF Brands Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 27,000 - 42,000; Full time

Job summary

VF Brands Malaysia Sdn Bhd is seeking an organized customer service professional to manage orders, amendments, and releases in line with our systems and compliance guidelines.

You will monitor fulfillment, coordinate with stakeholders, handle returns and defects, prepare commercial and customs documents, and contribute to process improvements. This role requires a customer‑centric mindset and strong communication, with English and Mandarin proficiency for regional support.

Qualifications

• 1 year of experience in a related field.
• Proficiency in English (spoken and written).
• Proficiency in Mandarin (spoken and written) for regional support.

Responsibilities

• Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
• Monitor order fulfillment and delivery timelines, proactively addressing risks or opportunities and communicating with relevant stakeholders.
• Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.
• Prepare and distribute commercial and customs documentation in accordance with customer requirements and local regulations.

Skills

Customer-centric mindset

Attention to detail

Planning and prioritization

Communication and collaboration

Problem solving

Job description

Key Responsibilities

Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.

Monitor order fulfillment and delivery timelines, proactively addressing any risks or opportunities and communicating with relevant stakeholders.

Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.

Prepare and distribute commercial and customs documentation in accordance with customer requirements and local regulations.

Support continuous improvement by contributing to the harmonization and optimization of operational processes.

What We’re Looking For

A customer-centric mindset with a passion for delivering exceptional service.

Strong attention to detail and the ability to effectively plan, organize, and prioritize tasks.

A curious and proactive attitude with a drive for continuous improvement.

Excellent communication and problem-solving skills, with the ability to build strong partnerships and collaborate across teams.

Requirements

1 year of experience in a related field.

Proficiency in English (spoken and written)

Proficiency in Mandarin (spoken and written) for regional support

Why Join Us?

You’ll be part of a dynamic, multicultural team that values innovation, collaboration, and excellence. If you're ready to make a meaningful impact and grow your career in a fast-paced environment, we’d love to hear from you.

Textiles, Clothing & Accessories More than 10,000 employees

VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, recognized for its strong portfolio of iconic brands including Vans®, The North Face®, Timberland®, and Dickies®. Our purpose is to power movements of sustainable and active lifestyles through innovative design, responsible sourcing, and authentic brand storytelling. With a heritage spanning over a century, VF combines deep consumer insights with a commitment to environmental and social responsibility, ensuring our brands inspire and connect with diverse communities worldwide.

VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, recognized for its strong portfolio of iconic brands including Vans®, The North Face®, Timberland®, and Dickies®. Our purpose is to power movements of sustainable and active lifestyles through innovative design, responsible sourcing, and authentic brand storytelling. With a heritage spanning over a century, VF combines deep consumer insights with a commitment to environmental and social responsibility, ensuring our brands inspire and connect with diverse communities worldwide.