Order Support Specialist

FashionUnited; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

VF Corporation is seeking an Order Support Specialist to support our brands across the APAC region. You will ensure accurate and timely processing of orders, shipments and returns, acting as a key liaison between customers and internal teams.

The role requires a customer-centric mindset, strong attention to detail, and English and Mandarin language skills. At least 1 year of experience in a related field in a fast-paced environment, with the ability to plan, organize, and collaborate across

Qualifications

• 1 year of experience in related field.
• Proficiency in English (spoken and written).
• Proficiency in Mandarin (spoken and written).

Responsibilities

• Process customer orders, amendments, and releases in line with system and compliance guidelines.
• Monitor order fulfillment and delivery timelines; communicate with relevant stakeholders.
• Manage customer returns, claims, and defective product processes for timely resolution.
• Prepare and distribute commercial and customs documentation per customer requirements and local regulations.
• Support continuous improvement by harmonizing and optimizing operational processes.

Skills

Customer service

Attention to detail

Planning & organization

Communication skills

Job description

Organized in 1899, VF Corporation is a global leader in the design, manufacture, marketing and distribution of branded lifestyle apparel, footwear and accessories. Our highly diversified portfolio of brands spans multiple geographies, product categories, consumer demographics and sales channels. VF relies on its Powerful Brands, Powerful Platforms, One VF approach to business to support its brands, maintain its competitive edge and drives a winning company culture

2. Your ROLE with us

About the Role

• As an Order Support Specialist, you will play a vital role in ensuring customer satisfaction and supporting the success of our brands across the APAC region. You’ll be responsible for the accurate and timely processing of orders, shipments, and returns, acting as a key liaison between our customers and internal teams.
  

Key Responsibilities

• Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
• Monitor order fulfillment and delivery timelines, proactively addressing any risks or opportunities and communicating with relevant stakeholders.
• Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.
• Prepare and distribute commercial and customs documentation in accordance with customer requirements and local regulations.
• Support continuous improvement by contributing to the harmonization and optimization of operational processes.
  

What We’re Looking For

• A customer-centric mindset with a passion for delivering exceptional service. Strong attention to detail and the ability to effectively plan, organize, and prioritize tasks.
• A curious and proactive attitude with a drive for continuous improvement.
• Excellent communication and problem-solving skills, with the ability to build strong partnerships and collaborate across teams.
• 1 year of experience in related field
• Proficiency in English (spoken and written)
• Proficiency in Mandarin (spoken and written) for regional support
  

Why Join Us?

• You’ll be part of a dynamic, multicultural team that values innovation, collaboration, and excellence. If you're ready to make a meaningful impact and grow your career in a fast-paced environment, we’d love to hear from you.

About the Role

• As an Order Support Specialist, you will play a vital role in ensuring customer satisfaction and supporting the success of our brands across the APAC region. You’ll be responsible for the accurate and timely processing of orders, shipments, and returns, acting as a key liaison between our customers and internal teams.
  

Key Responsibilities

• Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
• Monitor order fulfillment and delivery timelines, proactively addressing any risks or opportunities and communicating with relevant stakeholders.
• Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.
• Prepare and distribute commercial and customs documentation in accordance with customer requirements and local regulations.
• Support continuous improvement by contributing to the harmonization and optimization of operational processes.
  

What We’re Looking For

• A customer-centric mindset with a passion for delivering exceptional service. Strong attention to detail and the ability to effectively plan, organize, and prioritize tasks.
• A curious and proactive attitude with a drive for continuous improvement.
• Excellent communication and problem-solving skills, with the ability to build strong partnerships and collaborate across teams.
• 1 year of experience in related field
• Proficiency in English (spoken and written)
• Proficiency in Mandarin (spoken and written) for regional support
  

Why Join Us?

• You’ll be part of a dynamic, multicultural team that values innovation, collaboration, and excellence. If you're ready to make a meaningful impact and grow your career in a fast-paced environment, we’d love to hear from you.