Order Management Specialist - Customer Support

University Book Store (M); Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

University Book Store (M) is seeking a Customer Service Executive (Order Management) to coordinate ordering processes and support the sales team from our Cheras, Kuala Lumpur location. You will ensure transactions are accurate and complete, respond to order and stock queries, and manage ad hoc requests as they arise.

The role emphasizes efficient order execution and responsive customer service, contributing to overall sales performance and customer satisfaction at the store.

Qualifications

• Execute, maintain & facilitate ordering procedures.
• Ensure accuracy and completeness of sales transactions.
• Handle general inquiries on orders and stocks availability, and other ad hoc matters.
• To assist Sales Team in all matters pertaining to sales.

Responsibilities

• Execute, maintain & facilitate ordering procedures.
• Handle general inquiries on orders and stocks availability, and other ad hoc matters.
• To assist Sales Team in all matters pertaining to sales.

Job description

University Book Store (M) is seeking a Customer Service Executive (Order Management) to coordinate ordering processes and support the sales team from our Cheras, Kuala Lumpur location. You will ensure transactions are accurate and complete, respond to order and stock queries, and manage ad hoc requests as they arise.

The role emphasizes efficient order execution and responsive customer service, contributing to overall sales performance and customer satisfaction at the store.