Order Management Specialist

Coty Operations Asia Pacific Pte. Ltd.; Selangor; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Remote work up to 50%

Job summary

Coty Malaysia SDN BHD is seeking an Order Management Specialist for the Travel Retail Asia Pacific team. You will manage daily order processing in SAP for multiple markets, coordinate with logistics and DC teams to ensure on-time delivery, and support cross-functional stakeholders to optimize fulfilment and customer service metrics in a dynamic, international setting.

Role requires a degree in Supply Chain or related field and 3–5 years of customer service experience, preferably in beauty, with

Qualifications

• Degree in Supply Chain / Operations or relevant field.
• 3–5 years of Customer Service experience, preferably in a multinational beauty company.
• Knowledge of SAP for Order Processing and Query management.

Responsibilities

• Manage E2E order management and processing in SAP for assigned sub-region/customers.
• Coordinate with logistics, transport and DC teams to ensure on-time, in-full delivery.
• Ensure shelf-life compliance in WMS and proper invoicing and shipping documents.
• Prepare SAP/BW reports for order tracking and KPI analysis.
• Collaborate with SSC and local Finance on credit management and returns handling.

Skills

SAP

Order Processing

Customer Service

Excel

WMS

Cross-functional Collaboration

Education

Degree in Supply Chain

Tools

SAP BW

Excel

Job description

Join Coty's Travel Retail Asia Pacific team and play a pivotal role in delivering exceptional customer service across multiple markets in the region. This role drives end-to-end order fulfilment, customer satisfaction, operational excellence, and cross-functional collaboration to ensure accurate and on-time delivery of Prestige and Consumer Beauty products.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Order Management Specialist, you are responsible for the day-to-day customer service operations of Travel Retail Asia Pacific business unit. With customers based in multiple markets across Asia Pacific Region, for both Prestige and Consumer Beauty products, each Order Management Specialist will be responsible for their assigned sub-region/customer group/key accounts, primarily focusing on order management/processing, interactions with external customers and service providers, as well as maintaining a close working relationship with cross-functional teams and internal stakeholders to ensure accurate and on-time fulfilment of purchase orders. Customer Service metrics performance reporting/tracking and participate in business meetings and ad hoc projects.

You will be reporting to Order Management Team Leader, TR APAC and you will manage:

Order Management and Customer Fulfilment

E2E Order Management and processing in SAP for assigned subregion/customer groups/key accounts (including intercompany orders) with products ship-from respective central DC.

Coordinate with logistics, transportation and DC teams to ensure on time in full delivery of the customer orders, paying close attention to ordering terms & conditions (e.g. SEA or AIR) and accounts with specific requirements (e.g. customers on FCA incoterms)

Ensure that minimum shelf-life requirements are properly maintained in the WMS (Warehouse Management System) and only products with the acceptable remaining shelf-life are sent to customers.

Collaborate with Market Planning Team on PIPO management, Quota release and back-in-stock date to ensure maximum fulfilment and backordering possibilities.

Customer and Stakeholder Collaboration

Act as the first go-to point for customers and internal stakeholders for order-related matters/issue, making sure incidents/queries are addressed in a timely and professional manner.

Ensure full compliance with internal/external audit requirements relating to customer service operations on processes and documentation. Provide timely support on periodic Audit Checks.

Working closely with Shared Service Centre (SSC) and local Finance on Credit Management (e.g. credit release on blocked orders).

Involvement in Returns and Refusals handling through SSC. Provide support on analysis, approval follow up and processing.

Operational Excellence and Continuous Improvement

Manage Product Registration process and import documentation requests.

Responsible for invoicing (outputs EDI, pdf, and mail) and custom-related shipping documents.

Prepare SAP/BW report for order tracking and root-cause analysis for Customer Service KPI misses (e.g. Fill Rate) and identify areas for improvement or corrective actions.

Participate in weekly/monthly business meetings and daily operational calls with respective DCs.

YOU ARE A COTY FIT

You like to make a difference. As Order Management Specialist, you will share your valuable experience with the team, and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:

Degree in Supply Chain / Operations or Relevant

Experience in the Beauty / Cosmetic Industry

3 - 5 years of Customer Service work experience, preferably in a multinational company

Knowledge & technical understanding of SAP for Order Processing and Query management.

Strong MS Office skills, especially Excel.

Strong sense of individual accountability – personal drive to improve and passionate ownership of performance.

Autonomous motivation to implement changes to deliver improved results.

WHAT WE OFFER

This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty’s global omni-working policy provides the option to work up to 50% of your month remotely.

We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

ABOUT US

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day.If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.

Health & Beauty Retail 11-50 employees

COTY MALAYSIA SDN BHD specializes in body care, fragrances and colors mainly brands of Adidas, Playboy and Sally Hansen in mass market. We are a company of beauty and a company of Coty Inc since July 2013. Coty was founded in Paris in 1904 by Francois Coty, a visionary in the perfume industry.

Today, Coty is a fast-growing player in beauty with a portfolio of well-known brands in the four categories of Fragrances, Color Cosmetics and Skin Care and Body care. Our brands compete in all key distribution channels across both prestige and mass markets and in over 130 countries and territories. COTY has approximately 9,000 employees and offices in more than 40 countries with a strong presence in 130 countries and territories.

Coty’s mission is to “offer a product of rich appearance that is affordable at a variety of price points”, by offering products from ultra-premium luxury to entertainment/lifestyle and accessible price points to match the lifestyle of our consumers.

COTY has, to name a few brands such as ADIDAS, ASTOR, BALENCIAGA, BEYONCE, BOTTEGA VENETA, BOURJOIS, CALVIN KLEIN, CERRUTI, CHLOE, CHOPARD, DAVID BECKHAM, DAVIDOFF, ENRIQUE IGLESIAS, GUESS, HALLE BERRY, JENNIFER LOPEZ, JIL SANDER, JOOP!, JOVAN, KATY PERRY, LANCASTER, LOVE2LOVE, MANHATTAN, MARC JACOBS, MISS SPORTY, NAUTICA, NYC COLOR, OPI, PHILOSOPHY, PLAYBOY, RIMMEL, ROBERTO CAVALLI, SALLY HANSEN, STETSON, VERA WANG, VESPA etc., which has more than 40 brands that speak to consumers’ aspirations and lifestyles ranging from accessible to ultra-premium luxury.

COTY MALAYSIA SDN BHD specializes in body care, fragrances and colors mainly brands of Adidas, Playboy and Sally Hansen in mass market. We are a company of beauty and a company of Coty Inc since July 2013. Coty was founded in Paris in 1904 by Francois Coty, a visionary in the perfume industry.

Today, Coty is a fast-growing player in beauty with a portfolio of well-known brands in the four categories of Fragrances, Color Cosmetics and Skin Care and Body care. Our brands compete in all key distribution channels across both prestige and mass markets and in over 130 countries and territories. COTY has approximately 9,000 employees and offices in more than 40 countries with a strong presence in 130 countries and territories.

Coty’s mission is to “offer a product of rich appearance that is affordable at a variety of price points”, by offering products from ultra-premium luxury to entertainment/lifestyle and accessible price points to match the lifestyle of our consumers.

COTY has, to name a few brands such as ADIDAS, ASTOR, BALENCIAGA, BEYONCE, BOTTEGA VENETA, BOURJOIS, CALVIN KLEIN, CERRUTI, CHLOE, CHOPARD, DAVID BECKHAM, DAVIDOFF, ENRIQUE IGLESIAS, GUESS, HALLE BERRY, JENNIFER LOPEZ, JIL SANDER, JOOP!, JOVAN, KATY PERRY, LANCASTER, LOVE2LOVE, MANHATTAN, MARC JACOBS, MISS SPORTY, NAUTICA, NYC COLOR, OPI, PHILOSOPHY, PLAYBOY, RIMMEL, ROBERTO CAVALLI, SALLY HANSEN, STETSON, VERA WANG, VESPA etc., which has more than 40 brands that speak to consumers’ aspirations and lifestyles ranging from accessible to ultra-premium luxury.

COTY MALAYSIA SDN BHD specializes in body care, fragrances and colors mainly brands of Adidas, Playboy and Sally Hansen in mass market. We are a company of beauty and a company of Coty Inc since July 2013. Coty was founded in Paris in 1904 by Francois Coty, a visionary in the perfume industry.

Today, Coty is a fast-growing player in beauty with a portfolio of well-known brands in the four categories of Fragrances, Color Cosmetics and Skin Care and Body care. Our brands compete in all key distribution channels across both prestige and mass markets and in over 130 countries and territories. COTY has approximately 9,000 employees and offices in more than 40 countries with a strong presence in 130 countries and territories.

Coty’s mission is to “offer a product of rich appearance that is affordable at a variety of price points”, by offering products from ultra-premium luxury to entertainment/lifestyle and accessible price points to match the lifestyle of our consumers.

COTY has, to name a few brands such as ADIDAS, ASTOR, BALENCIAGA, BEYONCE, BOTTEGA VENETA, BOURJOIS, CALVIN KLEIN, CERRUTI, CHLOE, CHOPARD, DAVID BECKHAM, DAVIDOFF, ENRIQUE IGLESIAS, GUESS, HALLE BERRY, JENNIFER LOPEZ, JIL SANDER, JOOP!, JOVAN, KATY PERRY, LANCASTER, LOVE2LOVE, MANHATTAN, MARC JACOBS, MISS SPORTY, NAUTICA, NYC COLOR, OPI, PHILOSOPHY, PLAYBOY, RIMMEL, ROBERTO CAVALLI, SALLY HANSEN, STETSON, VERA WANG, VESPA etc., which has more than 40 brands that speak to consumers’ aspirations and lifestyles ranging from accessible to ultra-premium luxury.