Order Management Specialist

Addiction Foods LLC; Malaysia; Remote; MYR 60,000 - 90,000; Full time

Job summary

Addiction Foods LLC is seeking a Senior Order Processing & Distribution Specialist for remote work. The role focuses on end-to-end order processing, documentation, and coordination with planning, packing and warehouse teams across Retail and Export channels.

You will manage orders, ship documentation, container bookings, and status updates while ensuring accuracy and timely communication with customers and internal stakeholders.

Qualifications

• Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field.
• At least 5 years of experience in order management and logistics in the pet food and food industry or similar FMCG sector is a plus.

Responsibilities

• Receive, enter, validate and ensure order accuracy of incoming orders versus purchase orders (PO) (Retail, Export).
• Manage changes or updates to orders and maintain proper documentation.
• Manage Container bookings (Export containers only).
• Update calendars, Trello, and Sales Forecast Sheet. (Export containers only)
• Issue pick tickets and communicate with Warehouse.
• Facilitate issuance of delivery notes, invoices and export documents as needed.
• Communicate daily with Planners, Packing & WH Team.
• Provide regular updates to customers and internal stakeholders on order status.

Skills

Order management

Logistics coordination

FMCG familiarity

Education

Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field

Tools

SAP

Muhro

Job description

Senior Order Processing & Distribution Specialist - Remote Work

About the Job

Job Description

Order Processing and Accuracy

• Receive, enter, validate and ensure order accuracy of incoming orders versus purchase orders (PO) (Retail, Export).
• E-Commerce, etc.) from assigned customers and sales teams.
• Manage any changes or updates to orders and maintain proper documentation.
• Manage Container bookings (Export containers only).
• Update Google Calendar, Trello, and Sales Forecast Sheet. (Export containers only)
• Issue pick tickets (for export containers only), and consistently communicate with the Warehouse (WH).

Order Documentation and Tracking

• Facilitate the Issuance of delivery notes (PLC-SG), invoices, and export documents if needed, promptly.
• Communicates daily with Planners, Packing & WH Team.
• Provide regular updates to customers and internal stakeholders regarding order status such as Reports on Back Orders to the Sales Account Manager including Short Shipped Reports.

Customer Service

• Report on processing claims and returns via replacement and/ or credit notes as needed, and shipping orders.
• Send Out-of-Stock (OOS) (for NZ Retail) Weekly Reports to different Customers.

Freight and Transportation Management

• Arrange local couriers.
• Track and manage shipments throughout the transportation process.
• In charge of preparing Certificate of Origin (COO) and Full sets of Shipping Documents
• Source transportation methods and carriers for various types of shipments.
• Negotiate favorable freight rates and contracts with carriers to optimize costs.
• Arrange packaging for NZ facility, and follow up on incoming packaging.

Inventory and Distribution Control

• Conduct regular stock audits based on cycle counts to maintain inventory accuracy and monitor and report inventory shortages.
• Adjusting/Updating inventory (SAP & Muhro).
• Implement (export) and verify(local) FEFO and FIFO to minimize stockouts and excess inventory consistently.
• Updating Bell Road Forecast (NZ Retail)

Job Qualifications

• Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field
• At least 5 years of experience in order management and logistics in the pet food and food industry or similar FMCG sector is a plus