Order Management Specialist

IDC; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working: 3 days in office per w

Annual closures and volunteering day

Career development in a global firm

Job summary

IDC Malaysia is seeking an Order Management Specialist to manage the end-to-end order lifecycle, coordinating with Sales, Finance, Logistics, and customers to ensure accuracy and timely invoicing in a fast-paced setting.

You will maintain ERP records, support month-end close, and ensure policy compliance while collaborating across teams to resolve issues and improve workflows. Hybrid work with defined in-office days and ongoing professional development opportunities.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 1 year of order management or related role.
• Proficiency with ERP/order management systems.
• Strong Excel and MS Office skills.
• Excellent attention to detail.
• Able to work cross-functionally.
• B2B or subscription experience is a plus.

Responsibilities

• Process and manage customer orders accurately and efficiently, from receipt through delivery and invoicing.
• Verify order details (pricing, terms, product/service codes, credit status) prior to processing.
• Coordinate with Sales, Finance, and GSOC/Fulfillment teams to resolve discrepancies or delays.
• Monitor order status and proactively communicate updates to internal stakeholders and customers.
• Maintain accurate records in the order management/ERP system.
• Support month-end close activities related to order and revenue reporting.
• Ensure compliance with company policies, contractual terms, and relevant regulations.

Skills

Attention to detail

Cross-functional collaboration

Time management

Communication

Analytical thinking

Education

Bachelor's degree in Business Administration / Supply Chain / Finance

Tools

SAP

Oracle

D365 / Microsoft Dynamics

Job description

About the Role & Team

The Order Management Specialist is responsible for managing the end-to-end order lifecycle, from order entry through fulfillment and invoicing, ensuring accuracy, timeliness, and compliance with company policies. This role acts as a key liaison between sales, finance, logistics, and customers to ensure a smooth and efficient order process, while identifying opportunities to improve workflows and resolve order-related issues.

Overview

The Order Management Specialist is responsible for managing the end-to-end order lifecycle, from order entry through fulfillment and invoicing, ensuring accuracy, timeliness, and compliance with company policies. This role acts as a key liaison between sales, finance, logistics, and customers to ensure a smooth and efficient order process, while identifying opportunities to improve workflows and resolve order-related issues.

What You'll Do

• Process and manage customer orders accurately and efficiently, from receipt through delivery and invoicing
• Verify order details (pricing, terms, product/service codes, credit status) prior to processing
• Coordinate with Sales, Finance, and GSOC/Fulfillment teams to resolve discrepancies or delays
• Monitor order status and proactively communicate updates to internal stakeholders and customers
• Maintain accurate records in the order management/ERP system
• Support month-end close activities related to order and revenue reporting
• Ensure compliance with company policies, contractual terms, and relevant regulations

What You Bring

• Bachelor's degree in business administration, Supply Chain, Finance, or related field (or equivalent work experience)
• 1 year of experience in order management, customer service, sales operations, or a related administrative role
• Proficiency with ERP or order management systems (e.g., SAP, Oracle, D365 or similar)
• Strong proficiency in Microsoft Excel and other Office applications
• Excellent attention to detail and accuracy in data entry and record-keeping
• Strong organizational and time-management skills, with the ability to manage multiple orders simultaneously
• Effective written and verbal communication skills
• Problem-solving mindset with the ability to work cross-functionally to resolve issues
• Ability to work independently and meet deadlines in a fast-paced environment
• Experience in a B2B or subscription/research services environment is a plus

Why This Role Stands Out

At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

What We Offer

• Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy.
• Hybrid Working: Hybrid working with 3 day(s) in office per week required.
• Time-off and holidays: On top of your statutory holiday allowance and public holidays, IDC grants annually review company-wide closures on 19 August (Unplug Day) and 24 December - 1 January inclusive (Global Shutdown) and a volunteering day.
• A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.