Order Management Associate / Customer Service

Pall Corporation; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Shift Allowance

Insurance (Spouse and Children)

Job summary

Pall Corporation, a Danaher operating company, is seeking an Order Management Associate / Customer Service in Petaling Jaya, Malaysia. You will handle customer orders from entry to delivery and coordinate with sales, distribution and manufacturing to ensure satisfaction.

The role offers growth into a subject matter expert on international operations, with US night shift hours and SAP/S4H experience preferred; Microsoft Office skills and a professional diploma or degree are expected.

Qualifications

• Foundational Microsoft Office skills required.
• Clear verbal and written communication skills, organized with a customer-centric focus.
• Ability to work on United States working hours (night shift) and holiday schedule.

Responsibilities

• Manage customer orders from entry to delivery to ensure satisfaction.
• Collaborate across sales, distribution, and manufacturing to support customer requirements.
• Gain knowledge of compliance and commercial operations and apply it.

Skills

Computer literacy

Verbal & written communication

Night shift (US hours)

ERP SAP knowledge

MS Office

Education

Diploma/Degree or equivalent

Tools

S4H/SAP

Job description

Order Management Associate / Customer Service

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business. This position reports to the Customer Service Supervisor and is part of the Customer Service Team located in Petaling Jaya, Malaysia.

Key responsibilities

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

About you

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
• Ability to work on United States working hours (night shift) and holiday schedule
• ERP knowledge with S4H/SAP preferred
• Professional diploma/degree, or equivalent years of experience

About us

Pall Corporation, a Danaher operating company, is a global leader in high-tech filtration, separation, and purification. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health.

Pall Corporation offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Pharmaceuticals, Biotechnology & Medical Devices 101-1,000 employees

Pall Corporation provides critical filtration, separation, and purification solutions to meet the demanding needs of a broad spectrum of life sciences and industrial customers around the globe. Across 80 locations and 10,000 people worldwide, we are unified by a singular drive: to solve our customers' biggest fluid management challenges. And in doing so advance health, safety, and environmentally responsible technologies. Together, our Life Sciences and Industrial teams serve a diverse range of customers including biotechnology, pharmaceutical, medical, food and beverage, laboratory, microelectronics, aerospace, fuels, petrochemical, chemical, automotive and power generation industries. Our industry-leading technologies and solutions are at work in countless applications, protecting critical operating assets, improving product quality, safeguarding health, and minimizing emissions and waste.

Pall Corporation established office in Malaysia since 1986, we started addressing the Malaysia market with one Business Unit under commercial sales and marketing. After 36 years, Pall Corporation now operates under two divisions in Malaysia with 7 Business Units and we stand strong with a total of 310 associates. As to date our Finance Shared Services Centre, named Centre of Financial Services (CFS) has the largest team Malaysia. The CFS provides finance and accounting services to our Pall companies around the world. It also provides services to three other Danaher operating companies around the world. This team is continuously growing and expanding.

Pall Corporation provides critical filtration, separation, and purification solutions to meet the demanding needs of a broad spectrum of life sciences and industrial customers around the globe. Across 80 locations and 10,000 people worldwide, we are unified by a singular drive: to solve our customers' biggest fluid management challenges. And in doing so advance health, safety, and environmentally responsible technologies. Together, our Life Sciences and Industrial teams serve a diverse range of customers including biotechnology, pharmaceutical, medical, food and beverage, laboratory, microelectronics, aerospace, fuels, petrochemical, chemical, automotive and power generation industries. Our industry-leading technologies and solutions are at work in countless applications, protecting critical operating assets, improving product quality, safeguarding health, and minimizing emissions and waste.

Pall Corporation established office in Malaysia since 1986, we started addressing the Malaysia market with one Business Unit under commercial sales and marketing. After 36 years, Pall Corporation now operates under two divisions in Malaysia with 7 Business Units and we stand strong with a total of 310 associates. As to date our Finance Shared Services Centre, named Centre of Financial Services (CFS) has the largest team Malaysia. The CFS provides finance and accounting services to our Pall companies around the world. It also provides services to three other Danaher operating companies around the world. This team is continuously growing and expanding.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Vision
• Shift Allowance
• Insurance (Spouse and Children)

What can I earn as a Customer Service Associate