Order Fulfilment Officer

Blood; Kuala Lumpur; Hybrid; MYR 56,000 - 84,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Blood, a growing consumer brand in Southeast Asia, is seeking an Order Fulfilment Officer in Malaysia to strengthen customer satisfaction and scale the Business Unit. You will manage B2B and B2C orders, coordinate with logistics partners, and ensure timely deliveries.

Qualifications

• Minimum 2 years of experience in operations, order processing, logistics or supply chain roles.
• Strong Bahasa Malaysia & English communication skills.
• Proficient in Microsoft Excel or Google Sheets; data entry and basic analysis.

Responsibilities

• Key in and process B2B orders in the Warehouse Management System (WMS) (Microsoft Dynamics).
• Coordinate with logistics partners to fulfil B2B and B2C orders, ensuring timely and accurate delivery.
• Liaise with internal and external stakeholders to resolve order fulfillment issues.
• Conduct inventory checks, update records, verify quantities, and perform quality checks.
• Coordinate on import/export processes and act as primary contact for freight forwarders.

Skills

Order processing

Logistics

Supply chain

Bahasa Malaysia

English

Attention to detail

Excel/Sheets

ERP systems

Education

SPM/O-levels

Tools

Microsoft NAV / Dynamics 365

Job description

Hello. We’re Blood.

Our purpose is to revolutionize periods.

Who are we?

Blood is a challenger consumer brand that creates game-changing period care products for all who bleed. Our focus on deeply understanding and caring for our users drives our product innovation and material design, which enables us to invent products that are both high performing and also better for the body.

Blood is the creator of the world’s first Sanitary Pad made from Corn, and is the parent brand of MenstruHeat (menstrual cramp relief) and the Blood Menstrual Cup.

Our products are sold across 15 countries, both direct-to-consumer online and in more than 10,000 retail stores - making more than 7 million periods better so far.

Today was good. Tomorrow will bleed better.

Who We’re Looking For

We invite a skilled, meticulous Order Fulfilment Officer to join our dynamic team. In this role, you will be a key contributor to our customer satisfaction and growth within the Malaysian Business Unit, working alongside strong retail, operations teams and top management to strengthen and scale-up the Blood business.

You must have hands-on experience in order fulfillment, particularly in customer relations, order handling systems and facilitating deliveries with logistics companies.. You are also expected to have strong work ownership, excellent organizational skills, and attention to detail, while working in a fast-paced, dynamic environment.

Core Responsibilities:

• Key in and Process (business-to-business) B2B orders in the Warehouse Management System (WMS) system (Microsoft Dynamics)


• Coordinate with logistics partners to fulfill B2B and B2C (e-commerce) orders, ensuring timely and accurate delivery.


• Liaise & troubleshoot with internal and external stakeholders to resolve operational issues related to order fulfillment.


• Conduct inventory counts, update records, verify quantities, and perform quality checks.


• Collect, organize, and manage logistics documents and perform accurate data entry into logistics systems.


• Check logistics invoices and raise payment requests to finance and management.


• Support order key-in and data entries for other countries as and when required.


• Coordinate on import and export processes and act as the primary point of contact for freight forwarders.


• Collaborate with freight forwarders & customs brokers to facilitate smooth and efficient international shipments.


• Provide necessary documentation and information for smooth clearance processes.


• Support the operations department with general tasks as assigned by the supervisor.

Skills & Qualifications

• Minimum 2 years of experience in operations, particularly order processing, logistics, or supply chain roles.


• High School/Secondary School Level education (min SPM/O-levels or equivalent)


• Strong Bahasa Malaysia & English communication skills for effective collaboration with internal and external stakeholders.


• Strong attention to detail and organizational ability.


• Fast learner and proactive team player, with a strong bias for action.


• Proficient in Microsoft Excel or Google Sheets; comfortable with data entry and basic analysis.


• Experience with Microsoft NAV / Dynamics 365 Business Central or other ERP systems is an advantage.

A Bit More About Us

• Make a difference - As a fast-growing consumer start-up, joining us is both an opportunity to make a real difference in the lives of millions of women, as well as experience unique learnings first‑hand as we scale up


• Great team - We have a diverse team across Asia-Pacific where you will get to work alongside bright and driven individuals with proven experience in high-growth environments in both startups and MNCs alike.


• Strong backing - We are funded and backed by top angel investors in SE-Asia, as well as DSG Consumer Partners


• Working flexibility - We believe in a hybrid working environment, where our team can benefit from the best advantages of working from home, working from office, and anywhere in between

Why Join Us?

Be part of a vibrant, innovative environment where you are empowered with the tools, resources, and leadership support to excel and grow. Join a purpose-driven organization that is challenging norms and influencing the health and lives of millions of women in Southeast Asia.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.