Order Fulfillment Specialist

Rinchem Logistics Malaysia Sdn. Bhd.; Penang; On-site; MYR 33,000 - 61,000; Full time

Job summary

Rinchem Logistics Malaysia Sdn. Bhd. is seeking a detail-oriented order entry professional to support accurate order processing and collaborate with the warehouse to ensure inventory precision for rapid fulfillment.

You will initiate and respond to calls and emails with customers, escalate issues when needed, and use Chem-Star WMS or client systems as backup. The role includes researching escalated inquiries and training backups to cover duties.

Qualifications

• Attention to detail and accuracy in data entry.
• Clear, professional communication with customers.

Responsibilities

• Enter orders in the appropriate systems following guidelines.
• Collaborate with Warehouse to ensure inventory accuracy to expedite orders.
• Escalate customer service issues to Supervisor or CS Specialists as needed.
• Enter orders into the Chem-Star WMS or customer systems as a backup only.
• Initiate and respond to telephone and email communications with customers.
• Escalate and communicate with internal and external customers as needed.
• Research escalated issues and communicate findings back to customers in a timely manner.
• Investigate customer questions and inquiries and report findings promptly.
• Train backup staff to perform all assigned functions.

Job description

Enters Orders in the appropriate SOR meeting accuracy and timeliness guidelines

Works with Warehouse to ensure inventory accuracy to expedite orders

Escalates Customer Service Issues to Supervisor or Customer Service Specialists

Performs order entry into the Chem-Star WMS and/or customer system(s) of record as a backup only

Initiates and receives telephone and email communication with customers

Escalates and communicates with internal and external customers as needed or requested

Research escalated issues and communicates back with customer in a timely manner

Research customer questions and inquiries and reports findings in an agreed upon, timely manner

Trains backup [or 2-in-a-box] to perform all functions for their assigned responsibilities