Order Analytics & Monitoring Specialist (Tableau)

Alcon; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Alcon seeks an Associate I in Customer Services Support – Order Monitoring & Data Analyst. You will monitor automated order processing, analyze data, and provide reporting to support end-to-end order fulfillment and service commitments.

This role collaborates with IT, Sales, CSR, Finance, and logistics to resolve issues and drive continuous improvement. Ideal candidates have 3–5 years in order management or related fields, with strong SAP order management experience and advanced Excel skills.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Finance, Data Analytics, Information Systems, Operations Management, or equivalent.
• 3–5 years of relevant experience in Order Management, Customer Operations, OTI, or related functions.
• Experience with SAP Order Management and automated order processing platforms (RPA/BOT, Adi) is a plus.
• Advanced Excel skills and strong data visualization capabilities with Tableau/Power BI.
• Strong analytical, problem-solving, and reporting skills.

Responsibilities

• Monitor and support end-to-end order management processes to ensure accurate and timely order fulfillment.
• Serve as primary coordinator for automated order monitoring, data analysis, and reporting.
• Support equipment financing administration, pricing support, and purchasing activities.
• Develop operational reports, dashboards, and analytics to support decision-making.
• Collaborate with IT, Sales, CSR, Finance, and 3PL to resolve issues and minimize disruptions.
• Ensure compliance with SOPs, GxP, and quality standards.

Skills

Order management

Data analysis

Reporting

Excel (Advanced)

Tableau

Power BI

Database management

RPA/BOT monitoring

Stakeholder collaboration

Education

Bachelor's degree in Business Administration, Supply Chain, Finance, Data Analytics, Information Systems, or equivalent

Tools

SAP Order Management

Tableau

Power BI

Microsoft Excel

Microsoft Access

RPA/BOT tooling

Job description

Alcon seeks an Associate I in Customer Services Support – Order Monitoring & Data Analyst. You will monitor automated order processing, analyze data, and provide reporting to support end-to-end order fulfillment and service commitments.

This role collaborates with IT, Sales, CSR, Finance, and logistics to resolve issues and drive continuous improvement. Ideal candidates have 3–5 years in order management or related fields, with strong SAP order management experience and advanced Excel skills.