Senior Associate II, Customer Service & Ops Excellence

Alcon Johor (known as CIBA VISION Johor Sdn. Bhd.); Selangor; On-site; MYR 90,000 - 150,000; Full time

Job summary

Alcon Johor (known as CIBA VISION Johor Sdn. Bhd.) seeks a Sr. Associate II, Customer Service Support to manage customer service operations, data management, consignment stock, and reporting.

You will partner with Sales, Finance, Commercial, Supply Chain, and other teams to ensure order accuracy and customer satisfaction. The role requires 5–8 years in customer service or order management, knowledge of SAP ERP, Excel, and BI tools, and a strong focus on process improvement and regulatory

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Finance, or related field.
• Professional certifications in PM, Lean Six Sigma, or related areas are a plus.
• Experience in customer service, order management, and inventory reporting is preferred.

Responsibilities

• Manage customer service deliveries, order processing, data management, and inquiries.
• Generate and share service metrics and reports to support decisions.
• Collaborate with Sales, Finance, Commercial, and Supply Chain teams for process improvements.

Skills

Customer service excellence

Stakeholder management

Process improvement

Analytical thinking

Education

Bachelor's degree in Business Administration / related

Lean Six Sigma / PM certifications (advantage)

Tools

SAP ERP

Excel

Power BI / Tableau

iDOC monitoring

Master data management

Job description

Alcon Johor (known as CIBA VISION Johor Sdn. Bhd.) seeks a Sr. Associate II, Customer Service Support to manage customer service operations, data management, consignment stock, and reporting.

You will partner with Sales, Finance, Commercial, Supply Chain, and other teams to ensure order accuracy and customer satisfaction. The role requires 5–8 years in customer service or order management, knowledge of SAP ERP, Excel, and BI tools, and a strong focus on process improvement and regulatory