Ops Analytics Lead: Data-Driven Store Performance

QL Maxincome Sdn Bhd (FamilyMart); Shah Alam; On-site; MYR 67,000 - 112,000; Full time

Job summary

FamilyMart Malaysia, managed by QL Maxincome Sdn Bhd, is looking for an Assistant Manager - Operations Support (Data Analytics) to collect and analyze store operation data, prepare dashboards, and drive process improvements. You will work with cross-functional teams to translate data into actionable insights and support budgeting for store operations.

The role requires a strong analytics background, excellent communication, and the ability to train field managers in data tools, with office-based

Qualifications

• Bachelor's degree in Business Analytics, Statistics, Mathematics, Economics, or Computer Science.
• Strong analytical and problem-solving skills with the ability to convert complex data into meaningful insights.
• Excellent communication and presentation skills, with the ability to communicate findings to both technical and non-technical departments.
• Detail-oriented mindset with a focus on data accuracy and quality.
• Experience with AI-powered analytics is preferred.
• Possess own transport and willing to work in Bukit Jelutong, Shah Alam.

Responsibilities

• Collects and analyzes data related to store operations, including sales figures, shrinkage, labor hours, ordering, and process compliances.
• Prepares regular reports and dashboards that summarize the operational performance of the stores.
• Collaborate with teams to optimize processes based on data insights and predictive analytics.
• Conduct root cause analysis for operational challenges and provide recommendations to optimize store operation.
• Plays a vital role in budgeting and forecasting activities for store operations; provide insights for realistic budgets and forecasted sales targets.
• Provide training and support to field managers to ensure they are equipped with the necessary tools and knowledge to perform their roles effectively.
• Support data-driven decision-making through in-depth reports and presentations.
• Regular meeting with BI team for any new reporting layout or enhancement.
• Perform other duties as assigned by the management.

Skills

Analytical skills

SQL

BI tools

Data analytics

Communication skills

Education

Bachelor's degree in Business Analytics/Statistics/Mathematics/Economics/CS

Tools

Power BI

Python

Excel

Job description

FamilyMart Malaysia, managed by QL Maxincome Sdn Bhd, is looking for an Assistant Manager - Operations Support (Data Analytics) to collect and analyze store operation data, prepare dashboards, and drive process improvements. You will work with cross-functional teams to translate data into actionable insights and support budgeting for store operations.

The role requires a strong analytics background, excellent communication, and the ability to train field managers in data tools, with office-based