Assistant Manager - Operations Support (Data Analytics)

QL Maxincome Sdn Bhd (FamilyMart); Shah Alam; On-site; MYR 67,000 - 112,000; Full time

Job summary

FamilyMart Malaysia, managed by QL Maxincome Sdn Bhd, is looking for an Assistant Manager - Operations Support (Data Analytics) to collect and analyze store operation data, prepare dashboards, and drive process improvements. You will work with cross-functional teams to translate data into actionable insights and support budgeting for store operations.

The role requires a strong analytics background, excellent communication, and the ability to train field managers in data tools, with office-based

Qualifications

• Bachelor's degree in Business Analytics, Statistics, Mathematics, Economics, or Computer Science.
• Strong analytical and problem-solving skills with the ability to convert complex data into meaningful insights.
• Excellent communication and presentation skills, with the ability to communicate findings to both technical and non-technical departments.
• Detail-oriented mindset with a focus on data accuracy and quality.
• Experience with AI-powered analytics is preferred.
• Possess own transport and willing to work in Bukit Jelutong, Shah Alam.

Responsibilities

• Collects and analyzes data related to store operations, including sales figures, shrinkage, labor hours, ordering, and process compliances.
• Prepares regular reports and dashboards that summarize the operational performance of the stores.
• Collaborate with teams to optimize processes based on data insights and predictive analytics.
• Conduct root cause analysis for operational challenges and provide recommendations to optimize store operation.
• Plays a vital role in budgeting and forecasting activities for store operations; provide insights for realistic budgets and forecasted sales targets.
• Provide training and support to field managers to ensure they are equipped with the necessary tools and knowledge to perform their roles effectively.
• Support data-driven decision-making through in-depth reports and presentations.
• Regular meeting with BI team for any new reporting layout or enhancement.
• Perform other duties as assigned by the management.

Skills

Analytical skills

SQL

BI tools

Data analytics

Communication skills

Education

Bachelor's degree in Business Analytics/Statistics/Mathematics/Economics/CS

Tools

Power BI

Python

Excel

Job description

Assistant Manager - Operations Support (Data Analytics)

Collects and analyzes data related to store operations, including sales figures, shrinkage, labor hours, ordering, and process compliances

Prepares regular reports and dashboards that summarize the operational performance of the stores Collaborate with teams to optimize processes based on data insights and predictive analytics.

Conduct root cause analysis for operational challenges and provide recommendation to optimize store operation

Plays a vital role in budgeting and forecasting activities for store operations. Provide insights and data to assist in the creation of realistic budgets and forecasted sales targets.

Provide training and support to field managers to ensure they are equipped with the necessary tools and knowledge to perform their roles effectively

Support data-driven decision-making through in-depth reports and presentations

Regular meeting with BI team for any new reporting layout or enhancement

Perform other duties as assigned by the management

Job Requirements

Bachelor's degree in a relevant field, such as Business Analytics, Statistics, Mathematics, Economics, or Computer Science.

Strong analytical and problem-solving skills with the ability to convert complex data into meaningful insights.

Excellent communication and presentation skills, with the ability to effectively communicate findings and recommendations to both technical and non-technical departments.

Detail-oriented mindset with a focus on data accuracy and quality.

Ability to work collaboratively in cross-functional teams and adapt to a fast-paced, dynamic retail environment.

Proven experience as a business intelligence analyst or similar role, preferably in a corporate

Experience with AI-powered analytics

Proficient in data analysis tools and languages such as SQL, BI, PP, and etc.

Knowledge of fraud prevention is a plus point.

Posses own transport and willing to work in office based at Bukit Jelutong, Shah Alam

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How much notice are you required to give your current employer? Which of the following languages are you fluent in?

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as an Assistant Operations Manager