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RecruitFirst Pte Ltd; Malaysia; On-site; MYR 28,000 - 33,000; Part time

Job summary

RecruitFirst Pte Ltd in Malaysia seeks an Automation Tester (QA System Analyst / Manager) for a contract IT support role in Shah Alam. You will handle IT device issues, perform basic troubleshooting, and coordinate with technicians to resolve cases efficiently.

The position emphasizes strong communication, documentation, and customer service skills, with responsibilities spanning intake, diagnosis, and follow-up across multiple devices and customers.

Qualifications

• Fresh graduates or experienced in IT support, technical support, customer service, helpdesk, service desk, or similar role.

Responsibilities

• Handle inbound and outbound calls with customers regarding IT device issues and service requests.
• Provide first-level troubleshooting for laptops, desktops, tablets, and related devices.
• Gather information from customers to understand reported issues.
• Do initial diagnosis and escalate complex issues to technicians as needed.
• Act as liaison between customers and technicians to ensure clear communication.
• Coordinate repair, servicing, replacement, collection and delivery of devices.
• Follow up with technicians and customers to provide timely updates.
• Record customer and device information, issue descriptions, troubleshooting steps and status.
• Monitor open cases and ensure proper follow-up until resolution.
• Perform basic device checks and maintain service records.
• Undertake other duties related to customer support and service coordination.

Skills

IT support

Customer service

Communication

Troubleshooting

Documentation

Coordination

Multitasking

Job description

Overview

Offices Shah Alam Job-type Contract Job Category IT - Hardware Industries IT Salary MYR 2,500 - 3,000 /Month

Who you'll be working for

A company that provides customized services by offering most economic 3PL Supply chain Solutions, Electronic Repair & Logistics solutions.

What requirements you'll need to be eligible

Key responsibilities include:

• Fresh graduates / experience in IT support, technical support, customer service, helpdesk, service desk, or a similar role (Preferred).
• Comfortable handling inbound and outbound calls with customers.
• Good communication and customer service skills.
• Strong coordination, follow-up, and problem-solving skills.
• Good documentation and organizational skills.
• Able to manage multiple customer cases and follow up on outstanding issues.
• Willing to learn and work closely with technical teams and customers.

What requirements you'll need to be eligible:

• Handle inbound and outbound calls with customers regarding IT device-related issues and service requests.
• Attend to customer enquiries and provide first-level troubleshooting for laptops, desktops, tablets, and related devices.
• Gather information from customers to understand and identify reported technical issues.
• Perform basic troubleshooting and initial diagnosis before escalating more complex issues to technicians.
• Act as the liaison between customers and technicians, ensuring clear communication throughout the service process.
• Coordinate repair, servicing, replacement, collection, and delivery of devices.
• Follow up with technicians on the progress of outstanding cases and provide timely updates to customers.
• Record and update customer details, device information, issue descriptions, troubleshooting steps, and case status accurately.
• Monitor open cases and ensure proper follow-up until the issue is resolved.
• Perform basic device checks before handing devices back to customers.
• Maintain proper documentation and service records.
• Perform other duties related to customer support and service coordination as assigned.

Automation Tester (QA System Analyst / Manager)